December 20, 2021
Blog
December 19, 2021
Which VoIP Software is Right For Your Business?
VoIP software is becoming more popular and not just due to its cost. All sizes of businesses have benefited from this recent trend. This allows business owners to boost productivity and lower their phone bill. VoIP solutions also simplify the customer experience which allows them to focus on their core business instead of managing multiple… View ArticleDecember 19, 2021
Advantages of Client Manager Software
Client manager software can be an advantage, whether you’re just starting your business or a professional with experience looking to gain more control over your clients. Automated workflows help you to meet the needs of your clients, while activity tracking allows you to share progress updates. A dashboard displays all your projects at once. An… View ArticleDecember 18, 2021
Best Call Center Software
If you are looking for a cloud-based solution for your call center, there are many different choices available. You can pick from a myriad of features and cost structures, but it is important to think about the cost and integration options before making a choice. Here are a few alternatives. Find out more about the… View ArticleDecember 15, 2021
Auto Dialer Software – The Pros and Cons of Mojo, Mojo, and VanillaSoft
It isn’t always easy to find the right auto dialler software that is ideal for your business. There are many choices available. They include RingCentral, Mojo, and VanillaSoft. Read on to discover the pros and cons of each. If you’re not certain how auto dialers function, try these tips to make the best decision. You… View ArticleDecember 15, 2021
3 Ways AI Can Improve IVR Systems
IVR systems help companies manage and improve customer service calls. These systems are available in a variety types. From simple voice-activated solutions to advanced cloud-based solutions. A fully integrated ACD and a streamlined IVR routing are among the many advantages of an IVR system. A company can save money and improve routing and better serve… View ArticleDecember 15, 2021
Track These 20 Call Center Metrics to Measure Performance
To ensure your call center’s productivity and efficiency, you must measure your operations. Track these 20 call center metrics to measure performance.December 14, 2021
Pros and Cons of Predictive Dialers for Call Centers
Several benefits of predictive dialers can increase the volume of calls you receive and decrease idle time and increase efficiency of your agent. These features can also reduce the chance of you being in the midst of anti-spam laws. There are some things to keep in mind when you upgrade your call center dialing system…. View ArticleDecember 12, 2021
3 Cloud-Based Call Centre Platforms
Cloud-based call centres provide the flexibility of adding users as you require without the need for additional wiring or configuration requests. Cloud-based solutions allow you to start small and grow as your business expands. On-prem voice systems force you to grow from day one. You must upgrade each time you add new locations or increase… View ArticleDecember 10, 2021