Category: Retention Calls

January 16, 2020

Three Ways To Use Retention Calls To Improve Customer Service

Many businesses are trying to streamline their processes by removing the handle time from retention-routed phone calls. While this is undoubtedly a good idea, it may not be the best strategy for all companies. The benefits of saving money on an account far outweigh the time it takes to have a conversation. For example, some… View Article