Category: Call Center Optimization

February 13, 2024

4 Steps to Harness After-Hours Leads

When was the last time you considered after-hours revenue loss? If you manage a sales team, attention to after-hours leads is a crucial piece of company success. Take the time today to follow these four simple steps and unlock revenue streams that are currently slipping through your fingers.

February 27, 2024

5 SMS Rules and Regulations for Businesses

Implementing SMS marketing requires adherence to many laws and regulations that limit the ways SMS marketing can be used.

February 23, 2022

Artificial Intelligence for Call Centers

Artificial intelligence can automate a lot of the tasks within your call center. You can utilize AI for everyday tasks such as quality monitoring and call volume reduction. In this article, you’ll find out about several uses of AI for call centers. To begin, you can test these apps: AI can automate customer service Call… View Article

January 2, 2024

Catching Up with AI Competitors

Many sales companies have recently implemented AI, and if your business doesn’t have it yet it’s easy to feel behind. It’s tempting to want to purchase the first AI you can find to stay relevant in today’s technologically competitive landscape. However, implementing AI without careful planning could lead to job elimination, legal compliance issues, or software incompatibility. What are the best ways to avoid these common AI pitfalls?

July 17, 2023

Clean Up Messy Lead Data in 6 Simple Steps

Lead validation, or the process of evaluating leads for their potential to become paying customers, is a game-changer for SMBs. But there’s a common roadblock – limited resources. With constraints in both time and staff, the big question is: How can SMBs efficiently carry out lead validation despite these challenges?