February 13, 2024
Category: Call Center Optimization
February 27, 2024
5 SMS Rules and Regulations for Businesses
Implementing SMS marketing requires adherence to many laws and regulations that limit the ways SMS marketing can be used.
February 27, 2025
AI-Powered Customer Service Revolution: Transforming Home Services
The home services industry is rapidly evolving, and so are customer service expectations. With an increasing demand for faster, more efficient service, AI is stepping in as the game-changer that can drive innovation and elevate customer experiences. According to Forrester, by 2028, 60% of B2B seller work will be executed through conversational AI technologies. This… View Article
February 20, 2025
AI-Powered Text Messaging: The Future of Business Communication
In today’s fast-moving digital world, AI-powered text messaging is quickly emerging as a game-changer for businesses looking to elevate customer interactions and streamline operations. It’s no longer just a buzzword—it’s an essential tool for growth, particularly as customer expectations continue to evolve. Research from leading analysts highlights the vast potential of this technology, which can… View Article
February 23, 2022
Artificial Intelligence for Call Centers
Artificial intelligence can automate a lot of the tasks within your call center. You can utilize AI for everyday tasks such as quality monitoring and call volume reduction. In this article, you’ll find out about several uses of AI for call centers. To begin, you can test these apps: AI can automate customer service Call… View Article
January 2, 2024
Catching Up with AI Competitors
Many sales companies have recently implemented AI, and if your business doesn’t have it yet it’s easy to feel behind. It’s tempting to want to purchase the first AI you can find to stay relevant in today’s technologically competitive landscape. However, implementing AI without careful planning could lead to job elimination, legal compliance issues, or software incompatibility. What are the best ways to avoid these common AI pitfalls?
February 4, 2025
Caylent + Pipes – Pipes.ai Forges Improved Customer Experiences and Outcomes with AI on AWS
Read the Original Case Study published by Caylent. Pipes.ai, in partnership with Caylent, Pipes.ai has redefined customer engagement by introducing an advanced Voice AI solution powered by generative AI (GenAI). This breakthrough technology enhances customer experiences and delivers significant cost savings and operational efficiencies. By leveraging AWS services and state-of-the-art AI tools, Pipes.ai has positioned… View Article
July 17, 2023
Clean Up Messy Lead Data in 6 Simple Steps
Lead validation, or the process of evaluating leads for their potential to become paying customers, is a game-changer for SMBs. But there’s a common roadblock – limited resources. With constraints in both time and staff, the big question is: How can SMBs efficiently carry out lead validation despite these challenges?
March 6, 2025
Debunking Myths About TCPA, 10DLC, and the Future of Outbound Calling: Why It’s Crucial for Your Business
With the new TCPA regulations set to take effect on at the beginning of this year, many businesses are feeling overwhelmed. Outbound calling and texting have always been key to connecting with customers, but there’s a lot of misinformation floating around about how the changes will affect these channels. Let’s debunk some of the most… View Article
December 2, 2024
