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Call Center Abandon Rate: What It Is and Why It Matters More in 2022
Call abandonment negatively affects customer satisfaction because a customer did not receive the support or information they needed during the time they were able to commit to the interaction. Customers today expect a higher standard in service
Outbound Dialing: Definition, Types, & Tips to Improve Your Strategy
Time is money. In today’s highly competitive market, sales teams can’t afford to waste their precious time dialing numbers and waiting on unanswered calls, hang-ups, and invalid numbers. Outbound dialing bypasses wasted hold time, freeing agents to
What is Agent Utilization and How to Improve It (2022 Guide)
Agent utilization is one of the most important key performance indicators (KPIs) a call center uses to measure its efficiency. But what is agent utilization? And how can companies improve this KPI? In this comprehensive guide, we’ll
15 Key Outbound Call Center Metrics to Track in 2022
In the world of endless chatbots and emails, we might assume that modern businesses rarely make outbound calls to close deals. However, even in the digital era, the opposite remains true. 69% of consumers report that they
Track These 20 Call Center Metrics to Measure Performance
To ensure your call center’s productivity and efficiency, you must measure your operations. Track these 20 call center metrics to measure performance.
10DLC: What Is It, and What You Need to Know
What is 10DLC? 10DLC is 10 Digit Long Code – here’s what you need to know about the new changes and how they may apply to you.
Boosting Call Center Workflow Efficiencies Using Pipes.ai
See how cloud-based call center workflow management solution Pipes.ai can streamline your call center workflow and save you on costs.
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