February 15, 2022

10 Predictive Dialer Strategies to Improve Your Outbound Calls in 2022

A good set of predictive dialer strategies can make all the difference in your conversion rates. What’s the ideal number of calls to convert a prospect through outbound calling? Well…unfortunately, there’s no such magic number (trust us, we wish there were). In reality, the “ideal” number of calls in order to convert a prospect through… View Article

February 15, 2022

How to Boost Your Connect Rates

Wondering why your connect rates aren’t as high as you’d like them to be? Here are 5 common (and surprising) reasons why that may be.

February 13, 2022

Cloud Predictive Dialer For Five9

Predictive dialers are a fantastic tool for sales teams. Through automating processes and analysing data, these tools aid salespeople in reaching a larger audience and make more sales. Nextiva is a great example. Its simple-to-use features include enhanced CRM information and one-click dialing straight from CRM, and easy-to use CRM settings. It eliminates the need… View Article

February 11, 2022

TCPA Compliance – What You Need to Know

Are you aware of TCPA compliance? You should read the TCPA compliance regulation attentively if you’re not. Learn about exceptions or penalties, as well as how automated dialing is regulated. Then, find out what your company needs to do to be in compliance with the TCPA. Here are some helpful tips: TCPA Regulation You’ve probably… View Article

February 10, 2022

VoIP Software – What to Look For in a VoIP Phone System

Deb Shinder provides a guide to help you select the most suitable VoIP software for your company. She also explains the terms used to describe VoIP. Skype is a great method to gain knowledge about VoIP phones. It is free software which can be used with Sipgate and Asterisk to connect to other IPv4 or… View Article

February 10, 2022

Can You Really Buy a Litigator Scrubbed List?

A Litigator Scrubbed list is an excellent way to improve your strategy for litigation if you are a litigator. However, there are some things to be aware of before you purchase one. You might be thinking what you can really get for Scrubbed List? What do you think about manual scrubbing instead? You might be… View Article

February 10, 2022

Call Center Dialer Benefits

The selection of a the call center dialer will depend on the business size and customer base. Every business is dependent on the effectiveness of the speed at which it can connect with customers. Relevance is more important than dialer efficiency. Here are some helpful tips to select the ideal dialer for your company. Read… View Article

February 10, 2022

How to Find the Best Offshore Call Center

Many people are not aware of the benefits outsourcing their call center functions. Offshore call centers offer many benefits over in-house counterparts, such as lower costs and bilingual or multilingual staff. Offshore call centers are open round the clock, and are able to be located in a variety of countries. While in-house call centers can… View Article

February 10, 2022

Verification Script For Call Center Agents

If you’re looking to boost satisfaction of your customers in your call center, then you should utilize a verification script for your customers. The scripts should include phrases which show your customers you value them. You should also demonstrate that you are genuinely interested in their concerns by giving them an individual touch. In the… View Article

February 4, 2022

The Best Auto Dialer Systems for Your Call Center

Call centers rely on speed and efficiency to handle high call volume while minimizing call dropoff rates. However, call center agents still have their limits on speed and efficiency. That’s where software can help. Automated systems can perform mundane and repetitive tasks like dialing, so that your agents can focus on the most critical part… View Article