March 1, 2022
Blog
February 23, 2022
Artificial Intelligence for Call Centers
Artificial intelligence can automate a lot of the tasks within your call center. You can utilize AI for everyday tasks such as quality monitoring and call volume reduction. In this article, you’ll find out about several uses of AI for call centers. To begin, you can test these apps: AI can automate customer service Call… View Article
February 19, 2022
How Can a Multi Channel Call Center Benefit Your Business?
You may be considering changing your call center to a multichannel system. We’ll go over the pros and cons of each choice. We’ll also talk about the benefits and costs of each option in addition to satisfaction of customers. The advantages of a multichannel call center are obvious: it can increase the satisfaction of your… View Article
February 18, 2022
Tips for Hiring an Inbound Call Center
The inbound lead process consists of locating prospects for a company’s goods and services by conducting research. However, the outbound call center is used by salespeople to close deals. Prospects can call to inquire about new products and services, or to share their opinions about the current offerings. Customers already in the market can call… View Article
February 17, 2022
Customer Service Campaign For Call Centers
A customer service program which is effective is focused on solving customer issues and issues. To ensure that customers receive superior service, it is important to categorize queues upon key segments of the customer base. Customers who have high-value customers are willing to pay more and customers who have been with the company for a… View Article
February 15, 2022
10 Predictive Dialer Strategies to Improve Your Outbound Calls in 2022
A good set of predictive dialer strategies can make all the difference in your conversion rates. What’s the ideal number of calls to convert a prospect through outbound calling? Well…unfortunately, there’s no such magic number (trust us, we wish there were). In reality, the “ideal” number of calls in order to convert a prospect through… View Article
February 15, 2022
How to Boost Your Connect Rates
Wondering why your connect rates aren’t as high as you’d like them to be? Here are 5 common (and surprising) reasons why that may be.
February 13, 2022
Cloud Predictive Dialer For Five9
Predictive dialers are a fantastic tool for sales teams. Through automating processes and analysing data, these tools aid salespeople in reaching a larger audience and make more sales. Nextiva is a great example. Its simple-to-use features include enhanced CRM information and one-click dialing straight from CRM, and easy-to use CRM settings. It eliminates the need… View Article
February 11, 2022
TCPA Compliance – What You Need to Know
Are you aware of TCPA compliance? You should read the TCPA compliance regulation attentively if you’re not. Learn about exceptions or penalties, as well as how automated dialing is regulated. Then, find out what your company needs to do to be in compliance with the TCPA. Here are some helpful tips: TCPA Regulation You’ve probably… View Article
February 10, 2022
