March 1, 2022

Reverse Mortgage Call Centers

Call centers that offer reverse mortgages are growing. Let’s take a look at the technologies, hiring practices, and the business structure of these new companies. This will help you determine whether this type of lending is the right choice for you. Here are a few of the most promising companies to keep an eye on…. View Article

February 23, 2022

Artificial Intelligence for Call Centers

Artificial intelligence can automate a lot of the tasks within your call center. You can utilize AI for everyday tasks such as quality monitoring and call volume reduction. In this article, you’ll find out about several uses of AI for call centers. To begin, you can test these apps: AI can automate customer service Call… View Article

February 19, 2022

How Can a Multi Channel Call Center Benefit Your Business?

You may be considering changing your call center to a multichannel system. We’ll go over the pros and cons of each choice. We’ll also talk about the benefits and costs of each option in addition to satisfaction of customers. The advantages of a multichannel call center are obvious: it can increase the satisfaction of your… View Article

February 18, 2022

Tips for Hiring an Inbound Call Center

The inbound lead process consists of locating prospects for a company’s goods and services by conducting research. However, the outbound call center is used by salespeople to close deals. Prospects can call to inquire about new products and services, or to share their opinions about the current offerings. Customers already in the market can call… View Article

February 17, 2022

Customer Service Campaign For Call Centers

A customer service program which is effective is focused on solving customer issues and issues. To ensure that customers receive superior service, it is important to categorize queues upon key segments of the customer base. Customers who have high-value customers are willing to pay more and customers who have been with the company for a… View Article

February 15, 2022

10 Predictive Dialer Strategies to Improve Your Outbound Calls in 2022

A good set of predictive dialer strategies can make all the difference in your conversion rates. What’s the ideal number of calls to convert a prospect through outbound calling? Well…unfortunately, there’s no such magic number (trust us, we wish there were). In reality, the “ideal” number of calls in order to convert a prospect through… View Article

February 15, 2022

How to Boost Your Connect Rates

Wondering why your connect rates aren’t as high as you’d like them to be? Here are 5 common (and surprising) reasons why that may be.

February 13, 2022

Cloud Predictive Dialer For Five9

Predictive dialers are a fantastic tool for sales teams. Through automating processes and analysing data, these tools aid salespeople in reaching a larger audience and make more sales. Nextiva is a great example. Its simple-to-use features include enhanced CRM information and one-click dialing straight from CRM, and easy-to use CRM settings. It eliminates the need… View Article

February 11, 2022

TCPA Compliance – What You Need to Know

Are you aware of TCPA compliance? You should read the TCPA compliance regulation attentively if you’re not. Learn about exceptions or penalties, as well as how automated dialing is regulated. Then, find out what your company needs to do to be in compliance with the TCPA. Here are some helpful tips: TCPA Regulation You’ve probably… View Article

February 10, 2022

VoIP Software – What to Look For in a VoIP Phone System

Deb Shinder provides a guide to help you select the most suitable VoIP software for your company. She also explains the terms used to describe VoIP. Skype is a great method to gain knowledge about VoIP phones. It is free software which can be used with Sipgate and Asterisk to connect to other IPv4 or… View Article