How to Design and Monitor Your Call Center Metrics
Call center metrics ensure you and your team are on track for successful closes when managing a call center or sales team.
Category Archives: Articles
9 Ways SMS Marketing Ups your Business & How to Excel at It
Learn how SMS marketing can up your business. Already doing it? Here are 9 ways you can improve your SMS marketing strategy!
AI in Lead Generation: How Artificial Intelligence is Changing the Lead Gen Game
Here are 5 ways that AI in lead generation is helping transform the lead gen playing field as we know it.
Introduction to Autodialers
Everything you need to know about dialers! An introductory guide to autodialers, their advantages and disadvantages, and the different types of autodialers.
5 Steps to Improve your Outbound Scripting
A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company can afford, but if your message isn’t being conveyed properly, you’re doomed to fail. Here are 5 easy […]
5 tips to get better Facebook Lead ads results
Give your Facebook Lead ads results a boost by using these five great tips.
What is Inside Sales?
Learn what inside sales is, as well as the latest tools to improve productivity within an inside sales team.
Outbound sales
What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers. First things first – What is an outbound call? Before we can define what is an outbound sale is, we need to know what an outbound call […]
Benchmarks for Call Center KPIs by Industry
First response time, which measures the agent’s response time to customers’ inquiries, is one of the most important metrics in call center performance. This measure also ties in with the average volume of calls in the center. A high average call handling time can indicate that agents are taking too much time to answer the […]
Call Center Agent Productivity Metrics
Call center agents are responsible to answer customers’ questions and provide excellent service. This can be a difficult task. You’ll need an evaluation of your call routing strategy to make sure your agents are meeting customer satisfaction survey goals. You can also track how many calls you have completed, the average time on hold, and […]