Category: Articles

August 28, 2023

Lead Validation When Nobody at Your Small Business Knows How to Validate Leads

For marketing and sales teams, lead validation is the heavy-lifting portion of running a call center. If you’re not currently validating leads, you’re dramatically hampering the effectiveness of your call center team. If you’re currently trying to handle lead verification on your own using a system that your internal team has cobbled together, you’re probably… View Article

March 5, 2020

Outbound sales

What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers.   First things first – What is an outbound call?    Before we can define what is an outbound sale is, we need to know what an outbound call… View Article

October 23, 2023

Pipes.ai receives 2023 AFFY Award for “Best Implementation of AI”

Pipes.ai chief executive officer Eric Evans recently accepted the 2023 AFFY Award for “Best Implementation of AI.” The company’s innovative, human-guided AI software has been revolutionizing the efficiency of sales teams’ lead management for over five years. The endeavor has evolved into a full-service AI solution that marries a custom large language model and SMS Smart Scheduler with the human touch customers are looking for.

January 16, 2020

Three Ways To Use Retention Calls To Improve Customer Service

Many businesses are trying to streamline their processes by removing the handle time from retention-routed phone calls. While this is undoubtedly a good idea, it may not be the best strategy for all companies. The benefits of saving money on an account far outweigh the time it takes to have a conversation. For example, some… View Article

August 5, 2024

Upselling Has Never Been Easier

If you’re like most business managers or sales team leaders, you’re probably devoting a significant portion of your time and capital to acquiring new leads. While it’s also important to have fresh leads coming in, upselling is really the answer. New leads shouldn’t be nurtured at the expense of your existing customers. You can cater… View Article