Did you know that 59% of customers acknowledge that they have higher customer service expectations than they did even a year ago? Rising consumer expectations mean that businesses must take their call center operations seriously. While some businesses have been excelling at this for years, others may not even know where to start. Call center metrics are the first step to bettering your customer service; you can’t improve if you don’t know where you currently are. Similar to keeping up with sales quotas and marketing statistics, you should be keeping up with your call center metrics if you want to improve your call center itself. Let’s jump into the best metrics to start with.