Tag: call center

Browse Categories

What Is Outbound Call Center Software? Use AI technology to turn web leads into live calls for your sales team.

October 8, 2019

What Is Outbound Call Center Software?

A good outbound phone center software should have click-to-call features. This will improve efficiency and reduce errors. The best software will also allow for customization of outgoing calls. These will improve connection rates as well as increase the chances of returning calls. Custom outgoing calls can improve the performance and efficiency of the outbound department…. View Article
What Is The Average Hold Time In A Call Center? (FAQ) Use AI technology to turn web leads into live calls for your sales team.

October 29, 2019

What Is The Average Hold Time In A Call Center? (FAQ)

Save Your Customer’s Time Every year, Americans waste over 900 million hours on hold. In addition, the average person will spend 43 days on hold in their lifetime, which is about a month and a half. That’s almost the equivalent of two trips to the Tour de France. Even though the average person doesn’t spend… View Article
What Is The Best ALW Average In Call Center Metrics? Use AI technology to turn web leads into live calls for your sales team.

January 18, 2020

What Is The Best ALW Average In Call Center Metrics?

A high alw average is indicative of a low-performing call center. The best call availability KPI is the amount of time it takes to answer each customer’s phone call. Generally speaking, a high ASA means that your team is not able to meet customer needs within the desired time. While it’s important to monitor ASA,… View Article
What To Look For In Call Center Metrics? Use AI technology to turn web leads into live calls for your sales team.

October 28, 2019

What To Look For In Call Center Metrics?

The Metrics to Focus On for Your Business What to look for in call center metrics can be difficult to interpret. However, knowing how to measure service levels can be a valuable tool for managers. The average time a call is in the queue should be one of the most important KPIs. If the caller… View Article
Autopay

April 29, 2025

Why 20% of Your Lead Budget Might Be Getting Wasted — and How to Fix It

If you’re spending money on leads, chances are you’re losing more of your budget than you realize — and not because your offer isn’t converting. Across many campaigns, we have seen 20–30% of lead spend quietly wasted on submissions that never had a real chance: invalid numbers, resold leads, disqualified geography, compliance risks, or simply bad timing. It’s… View Article
Why Sales Agents Waste 75% of Every Day Use AI technology to turn web leads into live calls for your sales team.

September 12, 2023

Why Sales Agents Waste 75% of Every Day

Your sales team can’t perform magic. Stop giving them leads that make magic the only option for success! Yes, your team might be amazing. Yes, your team might be extremely motivated. However, the reality of sales and cold calling is that sales agents are often constrained by the resources provided to them. That’s why having… View Article