Tag: call center

October 30, 2019

What Metrics Were You Evaluated Against While Working In A Call Center And How Did You Achieve Them? (FAQ)

Call Abandonment and Wait Time While working in a call center, you may have noticed metrics like average call abandonment rate or average time in queue. A high percentage of these can be an indication of agent productivity issues. Another indicator of an agent’s performance is the average time in queue, or ASA. This is… View Article

October 28, 2019

What To Look For In Call Center Metrics?

The Metrics to Focus On for Your Business What to look for in call center metrics can be difficult to interpret. However, knowing how to measure service levels can be a valuable tool for managers. The average time a call is in the queue should be one of the most important KPIs. If the caller… View Article

September 12, 2023

Why Sales Agents Waste 75% of Every Day

Your sales team can’t perform magic. Stop giving them leads that make magic the only option for success! Yes, your team might be amazing. Yes, your team might be extremely motivated. However, the reality of sales and cold calling is that sales agents are often constrained by the resources provided to them. That’s why having… View Article

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