May 17, 2020
Blog
March 19, 2020
Everything you need to learn about Call Center Metrics – Complete Guide
What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics Every call center needs to measure its performance in order to improve. That’s where the metrics come into place. Call center metrics are numerical values that evaluate the performance of a campaign… View Article
March 5, 2020
Outbound sales
What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers. First things first – What is an outbound call? Before we can define what is an outbound sale is, we need to know what an outbound call… View Article
February 8, 2020
Benchmarks for Call Center KPIs by Industry
First response time, which measures the agent’s response time to customers’ inquiries, is one of the most important metrics in call center performance. This measure also ties in with the average volume of calls in the center. A high average call handling time can indicate that agents are taking too much time to answer the… View Article
February 8, 2020
Analytics and Reporting for Call Center Metrics
The abandonment rate is the first step in determining how efficient your call center is. This metric indicates the percentage of calls that end without a resolution. A good benchmark is zero call abandonment. However, it is possible to achieve an 80% abandonment rate if there are a lot of things you need to do…. View Article
February 7, 2020
Call Center Agent Productivity Metrics
Call center agents are responsible to answer customers’ questions and provide excellent service. This can be a difficult task. You’ll need an evaluation of your call routing strategy to make sure your agents are meeting customer satisfaction survey goals. You can also track how many calls you have completed, the average time on hold, and… View Article
January 28, 2020
A List Of Call Centers in Southern California
Many companies today want a flexible way to manage their call centers. Outsourcing these functions is an ideal way to make sure that your business can continue to grow and thrive. You can take time off to focus on other priorities with the help of a California phone center. You can benefit from the advantages… View Article
January 25, 2020
Power words for call center phrases
The call center phrases should convey the right message. Carefully choose the words and tone, and then script them. Referring to the Golden Rule (Karma), or the Law of Nature will make a good impression on customers. Remember that the moral arc bends toward justice, and using the words and tone of an ethical company… View Article
January 23, 2020
7 Unique Ideas to Help Improve Your Lead Follow up Process
You’ve worked hard to generate leads. Apply these ideas to help improve your lead follow up process and turn these prospects into clients.
January 22, 2020
