AI in Lead Generation: How Artificial Intelligence is Changing the Lead Gen Game
Here are 5 ways that AI in lead generation is helping transform the lead gen playing field as we know it.
Business Intelligence for Call Centre Analytics
Businesses can make use of analytics from call centres to improve their business processes. These systems allow managers to manage the time of agents and make informed decisions. They also provide data that can be visualized on dashboards and exported as infographics. With the aid of analytics for call centres software, managers can increase the […]
Introduction to Autodialers
Everything you need to know about dialers! An introductory guide to autodialers, their advantages and disadvantages, and the different types of autodialers.
5 Steps to Improve your Outbound Scripting
A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company can afford, but if your message isn’t being conveyed properly, you’re doomed to fail. Here are 5 easy […]
5 tips to get better Facebook Lead ads results
Give your Facebook Lead ads results a boost by using these five great tips.
What is Inside Sales?
Learn what inside sales is, as well as the latest tools to improve productivity within an inside sales team.
Everything you need to learn about Call Center Metrics – Complete Guide
What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics Every call center needs to measure its performance in order to improve. That’s where the metrics come into place. Call center metrics are numerical values that evaluate the performance of a campaign […]
Outbound sales
What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers. First things first – What is an outbound call? Before we can define what is an outbound sale is, we need to know what an outbound call […]
Benchmarks for Call Center KPIs by Industry
First response time, which measures the agent’s response time to customers’ inquiries, is one of the most important metrics in call center performance. This measure also ties in with the average volume of calls in the center. A high average call handling time can indicate that agents are taking too much time to answer the […]
Analytics and Reporting for Call Center Metrics
The abandonment rate is the first step in determining how efficient your call center is. This metric indicates the percentage of calls that end without a resolution. A good benchmark is zero call abandonment. However, it is possible to achieve an 80% abandonment rate if there are a lot of things you need to do. […]