October 20, 2019
Tag: call center
February 13, 2025
Revolutionizing Home Services: Integrating Pipes.ai for Seamless Customer Onboarding and Support
In the competitive and fast-paced home services industry, customer experience is paramount. However, managing high volumes of customer inquiries and service requests can overwhelm even the most well-staffed operations. This is where AI-powered solutions like Pipes.ai step in, offering businesses the tools to streamline operations and deliver an exceptional customer experience at scale. By 2025,… View Article
February 6, 2025
Revolutionizing Sales with AI: Insights from Gartner and the Future of Smarter Engagement
In the ever-evolving world of sales technology, artificial intelligence (AI) is proving to be a critical driver of transformation. Gartner’s latest research highlights AI’s profound impact on sales processes, setting the stage for solutions beyond automation to deliver more thoughtful, human-like engagement across the sales journey. The AI Advantage in Sales It’s no secret that… View Article
March 13, 2025
The Shift from IVR to AI Agents: Why Call Centers Are Making the Change
Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View Article
January 16, 2020
Three Ways To Use Retention Calls To Improve Customer Service
Many businesses are trying to streamline their processes by removing the handle time from retention-routed phone calls. While this is undoubtedly a good idea, it may not be the best strategy for all companies. The benefits of saving money on an account far outweigh the time it takes to have a conversation. For example, some… View Article
January 19, 2020
Top 30 Customer Satisfaction Metrics For Call Centers
Customer care services have been used by many businesses across the globe. It’s happened many years before, but the technology behind it has evolved. It appears as if contact center sales continue in an age of messaging applications as an effective way of engagement with customers. The fact that your phone number is not always… View Article
October 1, 2019
Top Call Center Metrics & Inbound Call Center Measures Examples
Call center operations aim at reducing the number of calls ending in busy signals. IVRs and auto-transfer systems can be used to reduce the time spent on hold. The best metrics for call centers balance the need to serve customers and the need to operate within budget and efficiently. Teams should measure several metrics, including… View Article
December 15, 2021
Track These 20 Call Center Metrics to Measure Performance
To ensure your call center’s productivity and efficiency, you must measure your operations. Track these 20 call center metrics to measure performance.
October 29, 2019
What Are Average Call Center Metrics? (FAQ)
Response Time To measure your customer experience, it’s important to track several metrics. First response time, for example, measures the time it takes agents to answer customer requests. The longer an agent takes to answer a query, the worse it is for the customer. Overall productivity can also be tracked by looking at the average… View Article
January 21, 2020
