
Streamline inbound and outbound calls with AI
AI can streamline both outbound and inbound calls to maximize efficiency and create a successful environment for everyone.
AI can streamline both outbound and inbound calls to maximize efficiency and create a successful environment for everyone.
Many sales companies have recently implemented AI, and if your business doesn’t have it yet it’s easy to feel behind. It’s tempting to want to purchase the first AI you can find to stay relevant in today’s technologically competitive landscape. However, implementing AI without careful planning could lead to job elimination, legal compliance issues, or software incompatibility. What are the best ways to avoid these common AI pitfalls?
Your sales team can’t perform magic. Stop giving them leads that make magic the only option for success! Yes, your team might be amazing. Yes, your team might be extremely motivated. However, the reality of sales and cold calling is that sales agents are often constrained by the resources provided to them. That’s why having […]
Call centers rely on speed and efficiency to handle high call volume while minimizing call dropoff rates. However, call center agents still have their limits on speed and efficiency. That’s where software can help. Automated systems can perform mundane and repetitive tasks like dialing, so that your agents can focus on the most critical part […]
The days of call center reps stuck constantly manually dialing customers and leads are over. With technology touching nearly every aspect of business operations, it’s no surprise that cloud-based auto dialer solutions can positively impact the efficiency of outbound call centers. With the right call center auto dialer system, businesses can now open their own […]
Call abandonment negatively affects customer satisfaction because a customer did not receive the support or information they needed during the time they were able to commit to the interaction. Customers today expect a higher standard in service than before, and businesses are not living up to that standard. According to a recent report, half of […]
A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company can afford, but if your message isn’t being conveyed properly, you’re doomed to fail. Here are 5 easy […]
What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics Every call center needs to measure its performance in order to improve. That’s where the metrics come into place. Call center metrics are numerical values that evaluate the performance of a campaign […]
The abandonment rate is the first step in determining how efficient your call center is. This metric indicates the percentage of calls that end without a resolution. A good benchmark is zero call abandonment. However, it is possible to achieve an 80% abandonment rate if there are a lot of things you need to do. […]
Call center agents are responsible to answer customers’ questions and provide excellent service. This can be a difficult task. You’ll need an evaluation of your call routing strategy to make sure your agents are meeting customer satisfaction survey goals. You can also track how many calls you have completed, the average time on hold, and […]