Blog

February 10, 2022

VoIP Software – What to Look For in a VoIP Phone System

Deb Shinder provides a guide to help you select the most suitable VoIP software for your company. She also explains the terms used to describe VoIP. Skype is a great method to gain knowledge about VoIP phones. It is free software which can be used with Sipgate and Asterisk to connect to other IPv4 or… View Article

February 10, 2022

Can You Really Buy a Litigator Scrubbed List?

A Litigator Scrubbed list is an excellent way to improve your strategy for litigation if you are a litigator. However, there are some things to be aware of before you purchase one. You might be thinking what you can really get for Scrubbed List? What do you think about manual scrubbing instead? You might be… View Article

February 10, 2022

Call Center Dialer Benefits

The selection of a the call center dialer will depend on the business size and customer base. Every business is dependent on the effectiveness of the speed at which it can connect with customers. Relevance is more important than dialer efficiency. Here are some helpful tips to select the ideal dialer for your company. Read… View Article

February 10, 2022

How to Find the Best Offshore Call Center

Many people are not aware of the benefits outsourcing their call center functions. Offshore call centers offer many benefits over in-house counterparts, such as lower costs and bilingual or multilingual staff. Offshore call centers are open round the clock, and are able to be located in a variety of countries. While in-house call centers can… View Article

February 10, 2022

Verification Script For Call Center Agents

If you’re looking to boost satisfaction of your customers in your call center, then you should utilize a verification script for your customers. The scripts should include phrases which show your customers you value them. You should also demonstrate that you are genuinely interested in their concerns by giving them an individual touch. In the… View Article

February 4, 2022

The Best Auto Dialer Systems for Your Call Center

Call centers rely on speed and efficiency to handle high call volume while minimizing call dropoff rates. However, call center agents still have their limits on speed and efficiency. That’s where software can help. Automated systems can perform mundane and repetitive tasks like dialing, so that your agents can focus on the most critical part… View Article

February 4, 2022

Lead Generation Call Centers

There are many factors to take into consideration before making the final decision on whether to outsource or employ a lead generation center. These are things like outbound cold calling, Automated outreach, List KPIs and the cost-per-lead model. These are the most crucial aspects of any call center although they may appear obvious. This article… View Article

February 3, 2022

Call Center Auto Dialer Systems: Everything You Need to Know in 2022

The days of call center reps stuck constantly manually dialing customers and leads are over. With technology touching nearly every aspect of business operations, it’s no surprise that cloud-based auto dialer solutions can positively impact the efficiency of outbound call centers. With the right call center auto dialer system, businesses can now open their own… View Article

January 31, 2022

Auto Dialer Software – Progressive, Predictive, and Cloud-Hosted

There are a variety of types of auto dialler software available on the market. This article will cover both progressive and predictive dialers as well as cloud-hosted automatic dialers that can be integrated with CRM systems. To find the most effective auto dialer software that meets your needs, read on! We’ll review the pros and… View Article

January 28, 2022

Humach Call Center Services Pricing

Cost of outsourcing call centers depends on many factors such as the location and the pricing model. It is crucial to set clear goals for your business to determine the pricing model best suitable for your needs. Humach, an experienced and world-class partner, offers flexible cost structures to meet your requirements. For 24-hour/365-hour service, dedicated… View Article