December 12, 2021
Category: call center metrics
December 15, 2021
3 Ways AI Can Improve IVR Systems
IVR systems help companies manage and improve customer service calls. These systems are available in a variety types. From simple voice-activated solutions to advanced cloud-based solutions. A fully integrated ACD and a streamlined IVR routing are among the many advantages of an IVR system. A company can save money and improve routing and better serve… View Article
September 13, 2021
3 Ways to Improve Quality Calls
In addition to increasing your revenue, you also need to ensure that you have a good quality call for your customers. A recent survey found that 79% of consumers were not satisfied with the quality of their calls when speaking to companies. This can cause frustration and anger, which could have a negative effect on… View Article
December 1, 2021
4 Benefits of Workforce Management Software for Call Centers
Streamlining reporting and scheduling processes are two of the most popular advantages of workforce management software used in call centers. These systems also help increase the satisfaction of agents and help optimize schedules. The tools for scheduling in call centers can also be used to cross-train agents. Using workforce management software for call centers can… View Article
December 10, 2021
4 Tips For Choosing Call Tracking Software
There are various kinds of call tracking software. Each software comes with different features like detailed attribution as well as integration with Google Analytics. No matter which software for tracking calls you use, most of these systems are simple to set-up and start tracking calls in minutes. There is no need to worry about complicated… View Article
June 7, 2023
5 Common Mistakes When Buying Leads: Avoiding Pitfalls for Business Growth
In the competitive world of business, lead generation plays a vital role in driving sales and expanding customer bases. As a result, many companies turn to buying leads to accelerate their growth and reach a wider audience. However, while purchasing leads can be an effective strategy, it’s essential to approach it with caution and avoid… View Article
January 19, 2021
5 Reasons to Switch to a Cloud Based Call Centre
A cloud-based call center offers many benefits and benefits, not the least of which is the enhancement of customer service. This technology does not just save on operational costs as well as enables remote working for agents. Here are more reasons to choose a cloud-based call centre. Below are the most compelling reasons to make… View Article
October 22, 2021
5 Types of Client Management Software
You probably have many concerns about the client management software solutions. The software you select must be compatible with all desktops, tablets, and smartphones. Being able to manage clients on all of these devices is a benefit. Also, consider the ease of integration with your business processes. Learn more about the different types of software… View Article
December 10, 2021
Advantages and Disadvantages of Inbound Call Center Systems
A company might need an in-house team, but it can be expensive and time-consuming. It can also be a hindrance in its normal operations. Customers may prefer talking to someone if they have concerns or questions. A well-trained customer service executive can also improve the credibility of your customers. These professionals are familiar with your… View Article
December 25, 2021
