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Features and Importance of Telemarketing in Business Industries Use AI technology to turn web leads into live calls for your sales team.

October 1, 2019

Features and Importance of Telemarketing in Business Industries

Telemarketing is one of the most effective marketing strategies for increasing sales. Telemarketing allows companies to reach potential clients at their own pace, without the need to travel and incur advertising expenses. It allows companies to gain a better understanding of their target audience, which makes it a more personal sales service. A lot of… View Article
Outbound Call Center Solutions Use AI technology to turn web leads into live calls for your sales team.

October 1, 2019

Outbound Call Center Solutions

An outbound call center can be a great way to engage your customers. The ability to record and track callers’ information makes the entire process of interacting with potential customers much simpler. An outbound call center can be used to convert prospects into paying customers, as well as to provide support to existing customers. Even… View Article
How to Choose the Best Call Center Management Software Use AI technology to turn web leads into live calls for your sales team.

October 1, 2019

How to Choose the Best Call Center Management Software

Call center software can be complicated, especially for small businesses, but you can find an easy-to-use program that fits your needs. Choosing one that is intuitive will help you save time and money. Agents will need to easily navigate through the system, so make sure it has a user-friendly interface. If your company does not… View Article
Top Call Center Metrics & Inbound Call Center Measures Examples Use AI technology to turn web leads into live calls for your sales team.

October 1, 2019

Top Call Center Metrics & Inbound Call Center Measures Examples

Call center operations aim at reducing the number of calls ending in busy signals. IVRs and auto-transfer systems can be used to reduce the time spent on hold. The best metrics for call centers balance the need to serve customers and the need to operate within budget and efficiently. Teams should measure several metrics, including… View Article
Common Call Center Metrics & the Call Center Productivity Form Use AI technology to turn web leads into live calls for your sales team.

October 1, 2019

Common Call Center Metrics & the Call Center Productivity Form

Call volume is one of the most important metrics when evaluating your call center’s performance. This is a key metric in determining staffing needs. Managers may underestimate the number and end up overworking their agents or putting customers on hold. This is not just a wasteful way to spend money, but also inefficient. While some… View Article