October 5, 2019
Blog
October 4, 2019
Offshore Call Center Services Vs Onshore Call Center Services
The location is the main difference between an off-shore and onshore call center. Many companies choose to outsource customer service. Outsourcing the entire process means that the outsider will manage everything, from staffing to training to quality monitoring. The client can choose the level and extent of involvement they want. For a simple operation, it… View Article
October 4, 2019
Cheap Call Center Services. How to Find Cheap Call Center Outsourcing
There are many reasons to outsource call center functions. But the most important is to save money. While offshore call centers are often cheaper, domestic centers have more robust infrastructure, effective software, and accent-neutral agents. They are also more flexible in pricing and offer better customer support. If you want to avoid high offshore call… View Article
October 4, 2019
Inside Sales Dialers and Inside Sales Software
An inside sales dialer can be a powerful tool to improve productivity. The goal is to get more prospects on the phone. The more numbers you call, the more successful your sales team will become. A good dialer will connect you with 300-400 leads per day, or more depending on your dialer package. The more… View Article
October 4, 2019
Analytics and Reporting of Call Center Metrics
The average wait time is the most basic contact center performance indicator. This metric is used to measure how long it takes a customer to resolve an inquiry. High service levels ensure that customers are quickly connected with the right person and that problems are solved quickly. If the average wait time for a call… View Article
October 3, 2019
How to Use IVR In Contact Centers and How It Can Benefit Your Company
Interactive voice responses (IVRs) are a great tool to improve customer service. Customers can interact with the company from their computers. IVRs allow businesses to provide personalized customer service and help reduce incoming calls. They can also reduce operating costs and boost productivity. This article will show you how to use IVR in call centers… View Article
October 3, 2019
Progressive Dialer Definition – What Is Progressive Dialing?
A progressive dialing system ensures that each outbound call is connected with a live contact and minimizes time spent on invalid dialing. The advanced features of progressive dialers improve sales performance and can help boost a sales team’s productivity and conversion rates. In addition, a progressive dialing system shows agents real-time information about each customer… View Article
October 3, 2019
The Importance of DNC Scrubbing
DNC scrubbing is an essential part of any business that tries to keep its customers happy. By following certain regulations, DNC scrubbing can prevent a company from getting into legal trouble and save thousands of dollars in fines. Although the term “DNC scrubber” may not be the hippest thing in the world, it is an… View Article
October 3, 2019
The Benefits of a Predictive Progressive and Cloud Auto Dialer
Predictive dialing is a method of telephone marketing that entails making a series of calls to a list of telephone numbers. Once a dial is answered, the predictive dialer connects the caller with the person making the call. These individuals are known as agents. This process has many benefits. It’s fast, accurate, and it saves… View Article
October 3, 2019
