October 9, 2019
Blog
October 9, 2019
How a Cloud Auto Dialer Can Revolutionize Your Contact Center
If you’ve been thinking about switching to a cloud autodialer, you’re in for a treat. Cloud-based dialers are hosted on highly reliable servers and don’t require a large investment or IT team. Furthermore, a cloud-based dialer can grow with your business and is extremely flexible. With a cloud-based autodialer, you only pay for the features… View Article
October 9, 2019
What Is Phone Banking For Political Campaigns?
If you’ve decided to set up a phone bank to help a candidate, you have to decide whether you want to use volunteers or staffers. You can use phone banks as a follow-up to direct mail, a fundraising drive, or a GOTV operation. A phone bank is an excellent way to engage your community. But… View Article
October 8, 2019
What Is Outbound Call Center Software?
A good outbound phone center software should have click-to-call features. This will improve efficiency and reduce errors. The best software will also allow for customization of outgoing calls. These will improve connection rates as well as increase the chances of returning calls. Custom outgoing calls can improve the performance and efficiency of the outbound department…. View Article
October 8, 2019
Three Ways to Benefit From Automatic Call Distribution Systems
An automatic call distribution (ACD) system is an essential tool for contact centers. It can route calls to the most experienced agents or to less experienced ones based on their availability. It is especially helpful in remote call centers where agents are located in different time zones. Whether you have a small business or a… View Article
October 8, 2019
How to Choose the Best Predictive Dialer
If you’re looking to improve your agent’s efficiency, a predictive dialing system is a great choice. This software remembers the outcome of your last call and moves qualified leads to a separate call list. It also lets you organize leads by interest, time, and call disposition. Some predictive dialing solutions will automatically schedule follow-up calls… View Article
October 7, 2019
TCPA Compliance and Call Center Regulations
You know how important it is to comply with the TCPA as a business owner in order to protect your company. When implementing new technologies and procedures, it is crucial to follow federal laws. The Federal Communications Commission (FCC) website is a great resource for finding out more about TCPA. The first step for business… View Article
October 7, 2019
Interactive Connection Agency
Avatar’s call center is a great choice for businesses, thanks to cloud-based call center software. This service offers inbound and outside call center services, predictive phone dialer, webphone, and CRM services. In addition, the Avatar dialer offers the most productivity of outbound dialing and can engage agents with multi-channel campaigns. Its superior quality assurance makes… View Article
October 6, 2019
Call Center for Financial Services Telemarketing
The financial services industry has never had a greater need for personalized customer service. E-Consultancy’s study of digital trends in the financial sector concluded that personalizing the customer experience was the key to 2018. Financial services companies can offer the personalized service they customers want with the help of a call center. For large financial… View Article
October 5, 2019
