Blog

October 3, 2019

How to Use IVR In Contact Centers and How It Can Benefit Your Company

Interactive voice responses (IVRs) are a great tool to improve customer service. Customers can interact with the company from their computers. IVRs allow businesses to provide personalized customer service and help reduce incoming calls. They can also reduce operating costs and boost productivity. This article will show you how to use IVR in call centers… View Article

October 3, 2019

Progressive Dialer Definition – What Is Progressive Dialing?

A progressive dialing system ensures that each outbound call is connected with a live contact and minimizes time spent on invalid dialing. The advanced features of progressive dialers improve sales performance and can help boost a sales team’s productivity and conversion rates. In addition, a progressive dialing system shows agents real-time information about each customer… View Article

October 3, 2019

The Importance of DNC Scrubbing

DNC scrubbing is an essential part of any business that tries to keep its customers happy. By following certain regulations, DNC scrubbing can prevent a company from getting into legal trouble and save thousands of dollars in fines. Although the term “DNC scrubber” may not be the hippest thing in the world, it is an… View Article

October 3, 2019

The Benefits of a Predictive Progressive and Cloud Auto Dialer

Predictive dialing is a method of telephone marketing that entails making a series of calls to a list of telephone numbers. Once a dial is answered, the predictive dialer connects the caller with the person making the call. These individuals are known as agents. This process has many benefits. It’s fast, accurate, and it saves… View Article

October 3, 2019

Call Center Metrics Analytics And Reporting Best Practices

Call center metrics can be a great way to measure your business’s growth. This metric can be used to measure your business’s progress, depending on what goals you have. If your goal is for all calls to be answered within two minutes then a high average hold-time can indicate that agents are not performing as… View Article

October 3, 2019

Call Center Agent Scorecard – How to Measure Call Center Performance

Besides sales numbers, there are other important metrics that can help a call center improve its performance. The average handle-time is the first. This metric is used to determine how long agents spend working on each task and whether they are on track to reach or exceed their quota. It is important to remember that… View Article

October 2, 2019

Telemarketer Call Centers & Outsourced Telemarketing

Telemarketing is a cost-effective way to reach your target audience. Outsourced telemarketers can be more personal and attentive to each customer. They can also get to know the personalities and needs of customers. These companies work around the clock, which is vital for your business. To track results, outsourcing telemarketing companies invest in databases. These… View Article

October 2, 2019

Dialer Monitor Campaign Management Definition

The Dialer campaign is a great way to reach a targeted audience. This type of marketing strategy can be used on any channel to connect with customers. You can use this to set the time of day your calls will ring. You can also choose the number of retries your campaign should make if a… View Article

October 2, 2019

Predictive Dialer Cloud

Using a predictive dialer cloud is an effective way to automate the dialing process for your sales team. It can be used by both internal salespeople and outside callers and can increase call rates by up to 45 percent. These cloud-based dialers can be used by multiple agents and departments, and can even route calls… View Article