October 8, 2019

How to Choose the Best Predictive Dialer

If you’re looking to improve your agent’s efficiency, a predictive dialing system is a great choice. This software remembers the outcome of your last call and moves qualified leads to a separate call list. It also lets you organize leads by interest, time, and call disposition. Some predictive dialing solutions will automatically schedule follow-up calls… View Article

October 7, 2019

TCPA Compliance and Call Center Regulations

You know how important it is to comply with the TCPA as a business owner in order to protect your company. When implementing new technologies and procedures, it is crucial to follow federal laws. The Federal Communications Commission (FCC) website is a great resource for finding out more about TCPA. The first step for business… View Article

October 7, 2019

Interactive Connection Agency

Avatar’s call center is a great choice for businesses, thanks to cloud-based call center software. This service offers inbound and outside call center services, predictive phone dialer, webphone, and CRM services. In addition, the Avatar dialer offers the most productivity of outbound dialing and can engage agents with multi-channel campaigns. Its superior quality assurance makes… View Article

October 6, 2019

Call Center for Financial Services Telemarketing

The financial services industry has never had a greater need for personalized customer service. E-Consultancy’s study of digital trends in the financial sector concluded that personalizing the customer experience was the key to 2018. Financial services companies can offer the personalized service they customers want with the help of a call center. For large financial… View Article

October 5, 2019

Call Center Market Research: Benefits of Outbound Survey Call Centers

Detailed analysis of the global call center market is essential for companies and organizations seeking to expand their operations. A detailed analysis of the global market for call centers is essential to companies’ business strategies and future growth. The research also presents key statistics on the industry, including the size and growth of the market…. View Article

October 5, 2019

How to Use IVR Lead Generation to Generate More Leads

IVR is a powerful tool that salespeople can use to generate leads. It doesn’t matter how big your company is. IVR eliminates the need of human agents and allows you to generate more leads using fewer sales reps. It also helps you build a professional image, as IVR systems can handle basic transactions with little… View Article

October 5, 2019

Small Business Call Center Services

Setting up a call center for a small business is a wise decision. These facilities can make an enormous difference in the survival or success of a business. The call center serves as a platform for consumers to ask questions, resolve support queries, and complain about products and services. Moreover, it provides an opportunity to… View Article

October 5, 2019

What is Inbound Phone Center Outsourcing?

If you want to grow your business, you will need an inbound call center service. More customers will mean more calls. This means you need more agents. Without customer service, your business will struggle to survive. A customer satisfaction survey is a great way for you to gauge how satisfied customers are and how satisfied… View Article

October 5, 2019

How to Implement Priority Call Management in a Contact Center

A call queue is an important part of any contact center or phone system. It helps manage high call volumes and reduces the waiting time for customers. A queue can also be used to handle inbound calls. If your business only has one phone number, an auto attendant can take the calls and place them… View Article

October 5, 2019

Small Business Phone Features List

Modern business phones are packed with advanced features that will make your life easier and increase your productivity. For example, a great business phone system will integrate with other business applications such as e-mail. This will make your business processes easier, as well as your image better. You can also make your customers feel more… View Article