October 8, 2019
Blog
October 8, 2019
Three Ways to Benefit From Automatic Call Distribution Systems
An automatic call distribution (ACD) system is an essential tool for contact centers. It can route calls to the most experienced agents or to less experienced ones based on their availability. It is especially helpful in remote call centers where agents are located in different time zones. Whether you have a small business or a… View Article
October 8, 2019
How to Choose the Best Predictive Dialer
If you’re looking to improve your agent’s efficiency, a predictive dialing system is a great choice. This software remembers the outcome of your last call and moves qualified leads to a separate call list. It also lets you organize leads by interest, time, and call disposition. Some predictive dialing solutions will automatically schedule follow-up calls… View Article
October 7, 2019
TCPA Compliance and Call Center Regulations
You know how important it is to comply with the TCPA as a business owner in order to protect your company. When implementing new technologies and procedures, it is crucial to follow federal laws. The Federal Communications Commission (FCC) website is a great resource for finding out more about TCPA. The first step for business… View Article
October 7, 2019
Interactive Connection Agency
Avatar’s call center is a great choice for businesses, thanks to cloud-based call center software. This service offers inbound and outside call center services, predictive phone dialer, webphone, and CRM services. In addition, the Avatar dialer offers the most productivity of outbound dialing and can engage agents with multi-channel campaigns. Its superior quality assurance makes… View Article
October 6, 2019
Call Center for Financial Services Telemarketing
The financial services industry has never had a greater need for personalized customer service. E-Consultancy’s study of digital trends in the financial sector concluded that personalizing the customer experience was the key to 2018. Financial services companies can offer the personalized service they customers want with the help of a call center. For large financial… View Article
October 5, 2019
Call Center Market Research: Benefits of Outbound Survey Call Centers
Detailed analysis of the global call center market is essential for companies and organizations seeking to expand their operations. A detailed analysis of the global market for call centers is essential to companies’ business strategies and future growth. The research also presents key statistics on the industry, including the size and growth of the market…. View Article
October 5, 2019
How to Use IVR Lead Generation to Generate More Leads
IVR is a powerful tool that salespeople can use to generate leads. It doesn’t matter how big your company is. IVR eliminates the need of human agents and allows you to generate more leads using fewer sales reps. It also helps you build a professional image, as IVR systems can handle basic transactions with little… View Article
October 5, 2019
Small Business Call Center Services
Setting up a call center for a small business is a wise decision. These facilities can make an enormous difference in the survival or success of a business. The call center serves as a platform for consumers to ask questions, resolve support queries, and complain about products and services. Moreover, it provides an opportunity to… View Article
October 5, 2019
