It’s every team leader’s worst nightmare: an emergency arises and you have no way to notify your customers or employees. Or worse, you have a notification system in place and it fails when it’s needed most.
With the rapid acceleration of modern technology, artificial intelligence (AI) is now able to provide better outcomes for situations just like this one. Your employees and customers deserve to be notified of emergency situations promptly and reliably. Selecting a competent AI program is the best way to ensure life-saving communications happen every time, right on time.
Human-guided AI is your best bet
Artificial intelligence is experiencing a period of rapid growth. It seems like every week there is a new start-up company touting their program’s excellence. So how do you cut through the noise and select the best option for your company?
The biggest element that separates sufficient AI from excellent AI is human guidance. Programs that have real humans behind their software exhibit much better proficiency, clarity, and agility when potential issues arise. Be sure to select an artificial intelligence solution that employs 24/7 human customer service to guard against the common pitfalls of unclear messaging or technical malfunctions.
Be sure to comply with regulations
When selecting an AI emergency notification program, another important element to consider is whether or not the software is compliant with federal and local regulations.
In an emergency, you likely want to be able to reach your customers via phone, email, and SMS text. Because of this, there are three big regulations to keep in mind:
- TCPA: The Telephone Consumer Protection Act mandates that customers must give express written consent for communication from companies. It also regulates things like opt-out requirements and autodialers. Each individual violation of a TCPA rule costs $500, so if you violate this with your entire customer base, fines add up quickly.
- CAN-SPAM: The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 supplements the TCPA by broadening regulations to include email and text message communications.
- CTIA Guidelines: The Cellular Telecommunications Industry Association is a trade group that has the power to block text messages from companies that don’t comply with industry guidelines.
Make sure that the AI program you choose to handle your emergency notifications is compliant with these three regulations right out of the box. You don’t want to deal with a legal mess in the aftermath of an emergency.
Assess your current technology suite for compatibility
Finally, before you purchase an AI program to handle emergency notifications for your employees and customers, assess your current technology programs for compatibility.
Some AI programs only work with certain operating systems or types of devices. Because technology is always evolving, selecting an AI program that is “future-proofed” is your best investment. This means selecting a program that is compatible with a variety of current software and hardware and also has the ability to be updated as technology evolves.
Pipes.ai can handle your emergency notifications
Pipes.ai might be just the program you’re looking for when it comes to emergency notifications.
Established in 2018 as a lead management system, Pipes.ai has since expanded into a human-guided artificial intelligence solution that can be applied to a variety of scenarios and industries. With 24/7 customer support, Pipes.ai comes fully compliant with communications regulations and is able to be integrated with a majority of APIs and CRMs within just a day or two of purchase.
Entities that may benefit from the implementation of Pipes.ai for emergency notifications include:
- Schools
- Healthcare facilities
- Utility companies
- Banks and financial institutions
- Agricultural and food companies
Pipes.ai is fully customizable and adaptable to your situation. To see how Pipes.ai could meet your emergency notification needs, try our AI today for free.
