Category: Call Center Optimization

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The Shift from IVR to AI Agents: Why Call Centers Are Making the Change Use AI technology to turn web leads into live calls for your sales team.

March 13, 2025

The Shift from IVR to AI Agents: Why Call Centers Are Making the Change

Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View Article
What if my sales agents can't keep up with AI? Use AI technology to turn web leads into live calls for your sales team.

January 6, 2025

What if my sales agents can’t keep up with AI?

Artificial intelligence is rapidly becoming a mainstay of the sales industry. But some teams find themselves struggling to keep up with the technologically advanced pace. While “too many sales” is a good problem to have, if you don’t plan for it, your team can fall behind quickly and lose customers to a backlog. Fear of… View Article