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regulatory compliance concept on the gearwheels

June 28, 2021

Autodialer for TCPA Compliance

Automate your calls while staying compliant with TCPA regulations. Pipes meets all standards of TCPA compliance, and offers a wealth of industry-leading features and integrations.
Benchmarks for Call Center KPIs by Industry Use AI technology to turn web leads into live calls for your sales team.

February 8, 2020

Benchmarks for Call Center KPIs by Industry

First response time, which measures the agent’s response time to customers’ inquiries, is one of the most important metrics in call center performance. This measure also ties in with the average volume of calls in the center. A high average call handling time can indicate that agents are taking too much time to answer the… View Article
Call Center Agent Productivity Metrics Use AI technology to turn web leads into live calls for your sales team.

February 7, 2020

Call Center Agent Productivity Metrics

Call center agents are responsible to answer customers’ questions and provide excellent service. This can be a difficult task. You’ll need an evaluation of your call routing strategy to make sure your agents are meeting customer satisfaction survey goals. You can also track how many calls you have completed, the average time on hold, and… View Article
Clean up Messy Lead Data in 6 Simple Steps

July 17, 2023

Clean Up Messy Lead Data in 6 Simple Steps

Lead validation, or the process of evaluating leads for their potential to become paying customers, is a game-changer for SMBs. But there’s a common roadblock – limited resources. With constraints in both time and staff, the big question is: How can SMBs efficiently carry out lead validation despite these challenges?