Home - Call Center Services & Outsourced Call Center Pricing


Call Center Services & Outsourced Call Center Pricing

The cost of call center services varies widely. They can range from $15 per hour for a bare-bones service to more than $65 per hour for a fully-staffed contact center. Your specific needs and budget will determine which one is best for you. You should also consider the value of the service. The more services you need, the higher the price will be. However, there are a few things to keep in mind before signing a contract.

call center services pricing

The Price of a Call Center

When choosing a call center service provider, the first thing you should consider is the overall price. This is understandable. However, it is important that you remember that you are not shopping for a bargain. You should compare apples to apple prices and pick the one that suits your needs best. It doesn’t matter if you are looking for a small call center or a large one, the quality and cost of the service that you receive will have a significant effect on your overall business costs.

Length of Call Center Contract

Another thing to consider is the length of your contract. Contracts can be as short as a few months or as long as several years. They offer discounts on longer contracts. Look for companies with good reputations that will offer two- or three-year commitments. Before you agree to anything, ensure that you check with your provider about the cancellation policy. You can also inquire about add-ons. For example, a call center can be a great help if you are a small-business owner.

Personalized Cost Based on Service Needs

Costs for call center services vary depending on the service you require. A shared service is a good option for small businesses that don’t have a large staff. In this situation, the cost per work hour per agent is significantly lower than for a company with many employees. A lot of companies will pay less to use offshore services. They must also be aware of the unique challenges presented by offshore and nearshore areas.

It is important to calculate the cost of a call center before you make a decision. The cost of a single agent may be very low in comparison to a dedicated one. A shared agent will cost you less than a dedicated one. The difference lies in how much time each agent spends each day. If you’re paying for their time, it is important to know what their average monthly workload is.

A dedicated agent will cost more than a standard shared plan. A dedicated call center agent is only available for one client. They are paid on a per-minute basis. These agents are not easy to find in the United States, however, they are available for anyone who requires 24/7 support. This pricing option is recommended for businesses with a high degree of mobility. This option offers you the best flexibility and cost. The monthly cost of a plan will vary from one company to another.

Outbound call centers don’t require dedicated agents. This pricing model is not suitable for most outbound calls centers. Most providers will require that they receive a detailed report about your conversion rates, scripts, training material, and samples of recorded calls. The cost of a dedicated contact center depends on what you need. It is best to get a quote over the course of a year.

Outbound call centers can be ordered with hourly pricing and the number called per agent. A standard outbound program will cost between $26 – $28 per hour. For more advanced programs, it may cost $30 per hour or more. It is also important you think about the type of service required. An outsourced call center might invest more in certain services. These additional costs may be necessary if an outsourced customer services center is required.

Apart from these, call center services pricing varies widely by location. The USA rate is usually $26 per hour for standard outbound programs. Advanced skill programs can cost up to $50 per hour. Aside from the local office space, the software and technology used by business development representatives are highly expensive, and these costs are included in the pricing of the call-center services. These costs have an impact on the cost of call center services.

Boost Your Call Center Revenue Overnight

Pipes Ai is literally a plug and play system that you can have up and running in 2 days. We built Pipes Ai 4 years ago for our own call center and since then we have been perfecting it.

When you sign up our on-boarding team does most of the work sparing you oodles of hours and any heavy lifting.

We offer a month-to-month service and you can get started for as little as $ 500.

Whether you process 1,000 or 1 million leads per day, we have you covered. Go ahead and reach out to us and start to experience a more stress-free life with happy agents, and more top-line revenue.

Start Using Pipes Today

Get started in just minutes!

Make your ROI skyrocket

Book a demo

Fill out the form and one of our Pipes team will contact you!

    By clicking Get Started, I consent to receive phone sales calls and text messages – message and data rates may apply – from Pipes.ai on the landline or mobile number I provided even if I’m on a Federal or State do not call registry. I understand these calls may be generated using an auto dialer and may contain pre-recorded messages and that consenting isnot required to utilize our services.

    Ready To Start
    Turning Leads
    Into Revenue?