October 21, 2019
Blog
October 20, 2019
The Biggest Challenges Call Centers Face
Call center agents to face many common issues. Although it can be difficult to resolve these problems, automated solutions that collect and analyze data are available. These types of solutions will allow you to get a comprehensive analysis of your call center’s performance metrics. In any case, the main purpose of a contact center is… View Article
October 20, 2019
Are you giving justice to the leads you worked so hard to generate?
Lead Generation is a 3 headed beast and each part requires its own set of planning and testing to make the whole thing work. If you are a professional marketer, chances are you’ve spent some time, or maybe a lot of time, getting into the weeds on parts 1 and 2. Part 3 however…well, I’ll… View Article
October 20, 2019
Dialer CRM Is the Best CRM With Auto Dialer Integration
Dialer CRM is a popular solution for small businesses. It enables companies to track and manage customers and prospects. With the right CRM, your business can be more effective and efficient than ever before. With this tool, you can track and manage your entire customer relationship, from establishing a contact list to sending an invoice…. View Article
October 20, 2019
Call Center Dialer Systems For Call Centers
Call centers that rely on dialers have a vast number of advantages over those that don’t. An outbound dialer enables contextual conversations by allowing agents to access customer data and update it as they receive calls. With this feature, you can increase your sales conversions and increase your average call length. In addition to increasing… View Article
October 20, 2019
Outbound Call Center Services are Important
Outbound calls are essential for the success of an inbound team. They rely upon outbound calls to close sales. Inbound leads search for products or services online, and the sales team depends on these calls in order to close the deal. Prospects, and customers looking for information about the latest products, as well as existing… View Article
October 19, 2019
Call Center Services & Outsourced Call Center Pricing
The cost of call center services varies widely. They can range from $15 per hour for a bare-bones service to more than $65 per hour for a fully-staffed contact center. Your specific needs and budget will determine which one is best for you. You should also consider the value of the service. The more services… View Article
October 19, 2019
Call Center Turnover Rates – Causes of Attrition in Call Centers
Call center workers are often subject to attrition. This is especially true if employees are leaving because of poor performance, bad attitudes, or other reasons. However, the cost to attrition is different for different types of employees. Some attrition is advantageous, while others can be harmful. This article will address the causes of attrition at… View Article
October 19, 2019
IVR Outbound – Taking Your Business to the Next Level
IVR outbound can be used for many different activities, from promotional campaigns to telemarketing campaigns. Depending on the software you use, you can also set up a custom IVR menu to be played when a customer connects. The best way to customize this is to go to the VCC Live Supervisor interface, under Project, Channels,… View Article
October 18, 2019
