October 20, 2019
Blog
October 20, 2019
Call Center Dialer Systems For Call Centers
Call centers that rely on dialers have a vast number of advantages over those that don’t. An outbound dialer enables contextual conversations by allowing agents to access customer data and update it as they receive calls. With this feature, you can increase your sales conversions and increase your average call length. In addition to increasing… View Article
October 20, 2019
Outbound Call Center Services are Important
Outbound calls are essential for the success of an inbound team. They rely upon outbound calls to close sales. Inbound leads search for products or services online, and the sales team depends on these calls in order to close the deal. Prospects, and customers looking for information about the latest products, as well as existing… View Article
October 19, 2019
Call Center Services & Outsourced Call Center Pricing
The cost of call center services varies widely. They can range from $15 per hour for a bare-bones service to more than $65 per hour for a fully-staffed contact center. Your specific needs and budget will determine which one is best for you. You should also consider the value of the service. The more services… View Article
October 19, 2019
Call Center Turnover Rates – Causes of Attrition in Call Centers
Call center workers are often subject to attrition. This is especially true if employees are leaving because of poor performance, bad attitudes, or other reasons. However, the cost to attrition is different for different types of employees. Some attrition is advantageous, while others can be harmful. This article will address the causes of attrition at… View Article
October 19, 2019
IVR Outbound – Taking Your Business to the Next Level
IVR outbound can be used for many different activities, from promotional campaigns to telemarketing campaigns. Depending on the software you use, you can also set up a custom IVR menu to be played when a customer connects. The best way to customize this is to go to the VCC Live Supervisor interface, under Project, Channels,… View Article
October 18, 2019
What is Predictive Dialer in Call Center?
The use of a predictive dialer reduces the downtime of sales agents and improves ROI. It eliminates ringing and voicemails and distributes the workload equally among all agents. The system also integrates with CRM software, allowing agents to connect with a larger number of customers, thereby increasing the possibility of closing more sales. However, it… View Article
October 16, 2019
What Are Some Call Center Productivity Metrics?
Customer Satisfaction Customer satisfaction is an important metric to focus on. The higher the satisfaction rate, the better. In fact, the goal of every call center should be to solve 100% of the customer’s problem on the first contact. Another important metric is the average speed to answer. This metric measures how long agents take… View Article
October 16, 2019
What Is ASA Call Center Metrics? (FAQ)
ASA is a measurement that measures how long agents spend answering incoming calls. ASA only takes into account calls that are answered. In other words, the longer an agent takes to answer a customer’s request, the lower the caller satisfaction rating will be. However, average handle times do not indicate the efficiency of a call… View Article
October 16, 2019
