October 24, 2019
Blog
October 23, 2019
How Click To Call Technology Can Help Your Business
The click to call functionality provides an easy way for customers to reach out to a business online. Almost 60% of mobile users will call businesses during the purchase phase of the buying cycle, resulting in a higher first time resolution rate, higher conversions, and higher customer satisfaction. Furthermore, click to call functions can help… View Article
October 23, 2019
Mortgage Refinance Text Messages
In a recent ruling, the Federal Communications Commission (FCC) lifted a ban on mortgage-related SMS and MMS calls, provided the callers received prior consent to contact them. This exemption applies to mortgage debt holders who have signed up for the federal government’s do-not-call list. However, the law does not apply to all other types of… View Article
October 23, 2019
The Best Auto Dialer App For Android
There are many different auto dialer apps for Android. Here are a few of the best: Calley, Auto Dialer Expert, CallHub, and Redial. These apps have some great features, but some are better than others. If you’re looking for a free auto dialer for Android, then check out AutoRedial. Its user interface is simple but… View Article
October 22, 2019
How To Calculate Call Center Metrics?
Measure Productivity with Call Center Metrics The first question to ask yourself is how to calculate call center metrics. This can help you measure the productivity of your team. A busy signal is the number of calls that are on hold for an extended period. You can use an IVR or auto-transfer to reduce this,… View Article
October 22, 2019
Dialpad Customer Service Phone Number
Dialpad is a cloud-based platform for customer service. Customers can contact the company through any method, including phone, live chat, email, and social media. It provides international business numbers for teams, employees, departments, and more. With free HD calls, Dialpad helps you improve agent performance by analyzing call volumes and skill levels. The Dialpad Contact… View Article
October 21, 2019
How To Read Call Center Metrics?
Measuring the Efficiency of Your Call Center When determining the efficiency of your call center, it’s important to know how much time is spent on each task. For example, your occupancy rate shows the percentage of calls that are handled by agents. You can also measure your transfer rate to see how long your agents… View Article
October 21, 2019
Different Types Of Call Center Services
There are several types of call-centers. Some call centers are focused on customer service, others on research or sales. Inbound centers are call centers that offer inbound calls. Inbound call centers provide toll-free numbers to their customers and make sure they connect to the right agent. Other inbound phone centers offer IVR self-service to assist… View Article
October 21, 2019
Cold Calling Systems For Sales Reps
For sales professionals, calling software is an indispensable tool. It helps sales agents prepare for calls, automate workflows and manage leads. It can also enhance their efficiency and help them close more deals. In this article, we’ll discuss what you need to look for in a good calling software. Manual dialing is a slow process,… View Article
October 21, 2019
