February 19, 2021
Blog
February 11, 2021
How to Design and Monitor Your Call Center Metrics
Call center metrics ensure you and your team are on track for successful closes when managing a call center or sales team.
February 2, 2021
9 Ways SMS Marketing Ups your Business & How to Excel at It
Learn how SMS marketing can up your business. Already doing it? Here are 9 ways you can improve your SMS marketing strategy!
January 20, 2021
Call Center Monitoring Software – Which Ones Are Right For Your Business?
If you run a call center, then you’ve likely had the opportunity to use software that monitors call center operations. What exactly is it and why is it so important to your business? It’s the technology that keeps your employees up-to-date and productive. You’ll also see a marked improvement in customer service as your employees… View Article
January 19, 2021
5 Reasons to Switch to a Cloud Based Call Centre
A cloud-based call center offers many benefits and benefits, not the least of which is the enhancement of customer service. This technology does not just save on operational costs as well as enables remote working for agents. Here are more reasons to choose a cloud-based call centre. Below are the most compelling reasons to make… View Article
January 4, 2021
AI in Lead Generation: How Artificial Intelligence is Changing the Lead Gen Game
Here are 5 ways that AI in lead generation is helping transform the lead gen playing field as we know it.
January 1, 2021
Business Intelligence for Call Centre Analytics
Businesses can make use of analytics from call centres to improve their business processes. These systems allow managers to manage the time of agents and make informed decisions. They also provide data that can be visualized on dashboards and exported as infographics. With the aid of analytics for call centres software, managers can increase the… View Article
December 22, 2020
Introduction to Autodialers
Everything you need to know about dialers! An introductory guide to autodialers, their advantages and disadvantages, and the different types of autodialers.
October 20, 2020
5 Steps to Improve your Outbound Scripting
A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company can afford, but if your message isn’t being conveyed properly, you’re doomed to fail. Here are 5 easy… View Article
May 18, 2020
