January 18, 2020
Tag: call center
October 27, 2019
How To Quantify Call Center Metrics?
Measuring Average Handling Time How to quantify call center metrics? Identifying the average handling time (AWT) is an essential first step. It shows how long it takes to answer a customer’s question. Ideally, your AWT should be below 30 seconds. A shorter AWT means agents can handle fewer calls, and higher FCR means customers are… View Article
October 21, 2019
How To Read Call Center Metrics?
Measuring the Efficiency of Your Call Center When determining the efficiency of your call center, it’s important to know how much time is spent on each task. For example, your occupancy rate shows the percentage of calls that are handled by agents. You can also measure your transfer rate to see how long your agents… View Article
October 10, 2019
How to set up a call center at home
One of the best ways to start a call center from home is to learn how to use the software. You can monitor your work remotely and track the metrics that matter to you. You may be able to view metrics by day, month, or year, depending on the software. There are a variety of… View Article
January 21, 2020
How to track customer Churn Rates in Call Centers
What is customer turnover rate? Simply put, customer “churn rate” is the percentage of customers that leave your business. It is a key indicator to customer satisfaction. Your churn rate will drop if you have a higher customer satisfaction score. Tracking your churn rates can help you to determine how to improve it. Here are… View Article
August 8, 2023
How to Update Outdated Lead Data
Companies that outdated lead data struggle to make pitches based on yesterday’s news. If this is your company’s predicament, you’re truly setting your sales team up to fail. Keep reading to learn about important tips for maintaining up-to-date leads.
August 21, 2023
How to Validate Leads With Broader Analytics
Leads can’t exist in a vacuum. When you try to use leads that haven’t been verified with broader analytics in mind, you’re not doing anything much more advanced than opening a telephone directory. Why is it so important to include analytics when verifying and ranking leads? Understanding the journey of a lead helps your sales… View Article
October 7, 2019
Interactive Connection Agency
Avatar’s call center is a great choice for businesses, thanks to cloud-based call center software. This service offers inbound and outside call center services, predictive phone dialer, webphone, and CRM services. In addition, the Avatar dialer offers the most productivity of outbound dialing and can engage agents with multi-channel campaigns. Its superior quality assurance makes… View Article
August 28, 2023
Lead Validation When Nobody at Your Small Business Knows How to Validate Leads
For marketing and sales teams, lead validation is the heavy-lifting portion of running a call center. If you’re not currently validating leads, you’re dramatically hampering the effectiveness of your call center team. If you’re currently trying to handle lead verification on your own using a system that your internal team has cobbled together, you’re probably… View Article
October 9, 2019
