January 21, 2020
Tag: call center
August 8, 2023
How to Update Outdated Lead Data
Companies that outdated lead data struggle to make pitches based on yesterday’s news. If this is your company’s predicament, you’re truly setting your sales team up to fail. Keep reading to learn about important tips for maintaining up-to-date leads.
August 21, 2023
How to Validate Leads With Broader Analytics
Leads can’t exist in a vacuum. When you try to use leads that haven’t been verified with broader analytics in mind, you’re not doing anything much more advanced than opening a telephone directory. Why is it so important to include analytics when verifying and ranking leads? Understanding the journey of a lead helps your sales… View Article
October 7, 2019
Interactive Connection Agency
Avatar’s call center is a great choice for businesses, thanks to cloud-based call center software. This service offers inbound and outside call center services, predictive phone dialer, webphone, and CRM services. In addition, the Avatar dialer offers the most productivity of outbound dialing and can engage agents with multi-channel campaigns. Its superior quality assurance makes… View Article
August 28, 2023
Lead Validation When Nobody at Your Small Business Knows How to Validate Leads
For marketing and sales teams, lead validation is the heavy-lifting portion of running a call center. If you’re not currently validating leads, you’re dramatically hampering the effectiveness of your call center team. If you’re currently trying to handle lead verification on your own using a system that your internal team has cobbled together, you’re probably… View Article
October 9, 2019
Outbound Call Center Metrics to Track
The average call abandonment rate is one important call center indicator. This KPI does not give specific details about individual agents, but it does give an indication of the collective productivity of the entire call center. A high average call abandonment ratio is a sign of something is wrong. If a high percentage of calls… View Article
October 20, 2019
Outbound Call Center Services are Important
Outbound calls are essential for the success of an inbound team. They rely upon outbound calls to close sales. Inbound leads search for products or services online, and the sales team depends on these calls in order to close the deal. Prospects, and customers looking for information about the latest products, as well as existing… View Article
February 13, 2025
Revolutionizing Home Services: Integrating Pipes.ai for Seamless Customer Onboarding and Support
In the competitive and fast-paced home services industry, customer experience is paramount. However, managing high volumes of customer inquiries and service requests can overwhelm even the most well-staffed operations. This is where AI-powered solutions like Pipes.ai step in, offering businesses the tools to streamline operations and deliver an exceptional customer experience at scale. By 2025,… View Article
February 6, 2025
Revolutionizing Sales with AI: Insights from Gartner and the Future of Smarter Engagement
In the ever-evolving world of sales technology, artificial intelligence (AI) is proving to be a critical driver of transformation. Gartner’s latest research highlights AI’s profound impact on sales processes, setting the stage for solutions beyond automation to deliver more thoughtful, human-like engagement across the sales journey. The AI Advantage in Sales It’s no secret that… View Article
January 16, 2020
