October 2, 2019
Tag: call center
October 21, 2019
Call Center Customer Attrition And Retention Rates
The Customer Retention Rate of a call center is an important indicator of the success of the service provided by the contact center. In addition to customer retention, a high CVR also means that the customer is likely to return. Retaining customers is easier than acquiring new customers. Typically, a salesperson will only have a… View Article
October 5, 2019
Call Center Efficiency Metrics- Call Center Productivity Formula
There are many methods to increase efficiency in your call center. The following tips will help you improve your performance. You can increase your occupancy rate. This number shows how many agents are occupied during a call. High occupancy rates are a sign that agents are overworked. They take too long to pick up new… View Article
October 3, 2019
Call Center Metrics Analytics And Reporting Best Practices
Call center metrics can be a great way to measure your business’s growth. This metric can be used to measure your business’s progress, depending on what goals you have. If your goal is for all calls to be answered within two minutes then a high average hold-time can indicate that agents are not performing as… View Article
October 19, 2019
Call Center Turnover Rates – Causes of Attrition in Call Centers
Call center workers are often subject to attrition. This is especially true if employees are leaving because of poor performance, bad attitudes, or other reasons. However, the cost to attrition is different for different types of employees. Some attrition is advantageous, while others can be harmful. This article will address the causes of attrition at… View Article
January 2, 2024
Catching Up with AI Competitors
Many sales companies have recently implemented AI, and if your business doesn’t have it yet it’s easy to feel behind. It’s tempting to want to purchase the first AI you can find to stay relevant in today’s technologically competitive landscape. However, implementing AI without careful planning could lead to job elimination, legal compliance issues, or software incompatibility. What are the best ways to avoid these common AI pitfalls?
February 4, 2025
Caylent + Pipes – Pipes.ai Forges Improved Customer Experiences and Outcomes with AI on AWS
Read the Original Case Study published by Caylent. Pipes.ai, in partnership with Caylent, Pipes.ai has redefined customer engagement by introducing an advanced Voice AI solution powered by generative AI (GenAI). This breakthrough technology enhances customer experiences and delivers significant cost savings and operational efficiencies. By leveraging AWS services and state-of-the-art AI tools, Pipes.ai has positioned… View Article
October 1, 2019
Common Call Center Metrics & the Call Center Productivity Form
Call volume is one of the most important metrics when evaluating your call center’s performance. This is a key metric in determining staffing needs. Managers may underestimate the number and end up overworking their agents or putting customers on hold. This is not just a wasteful way to spend money, but also inefficient. While some… View Article
March 6, 2025
Debunking Myths About TCPA, 10DLC, and the Future of Outbound Calling: Why It’s Crucial for Your Business
With the new TCPA regulations set to take effect on at the beginning of this year, many businesses are feeling overwhelmed. Outbound calling and texting have always been key to connecting with customers, but there’s a lot of misinformation floating around about how the changes will affect these channels. Let’s debunk some of the most… View Article
January 18, 2020
