October 11, 2019
Tag: call center lead generation
May 17, 2023
Lead Response Time Tips
Are you looking for ways to boost your sales game and convert more leads into customers? Then you know that time is of the essence when it comes to lead response time. Studies show that your chances of converting a lead into a customer decrease by up to 400% if you wait more than five… View Article
October 4, 2019
Offshore Call Center Services Vs Onshore Call Center Services
The location is the main difference between an off-shore and onshore call center. Many companies choose to outsource customer service. Outsourcing the entire process means that the outsider will manage everything, from staffing to training to quality monitoring. The client can choose the level and extent of involvement they want. For a simple operation, it… View Article
October 1, 2019
Outbound Call Center Services: What are they?
Outbound calls are essential to the success of an inbound sales team, who rely on outbound calls to close the sale. Inbound leads discover products or services by doing their own research. The sales team relies on these calls for closing the deal. Prospects and customers looking for information about the latest products, as well… View Article
October 9, 2019
Outsourcing Customer Service for Insurance Agency Customers
Your business will have more to offer than a customer service center with an insurance call center. Your insurance company can train and hire experienced agents to help you instead of worrying about dropped calls and poor customer service. Your business will experience better customer service and be able to focus on what your customers… View Article
October 23, 2023
Pipes.ai receives 2023 AFFY Award for “Best Implementation of AI”
Pipes.ai chief executive officer Eric Evans recently accepted the 2023 AFFY Award for “Best Implementation of AI.” The company’s innovative, human-guided AI software has been revolutionizing the efficiency of sales teams’ lead management for over five years. The endeavor has evolved into a full-service AI solution that marries a custom large language model and SMS Smart Scheduler with the human touch customers are looking for.
January 25, 2020
Power words for call center phrases
The call center phrases should convey the right message. Carefully choose the words and tone, and then script them. Referring to the Golden Rule (Karma), or the Law of Nature will make a good impression on customers. Remember that the moral arc bends toward justice, and using the words and tone of an ethical company… View Article
October 5, 2019
Small Business Call Center Services
Setting up a call center for a small business is a wise decision. These facilities can make an enormous difference in the survival or success of a business. The call center serves as a platform for consumers to ask questions, resolve support queries, and complain about products and services. Moreover, it provides an opportunity to… View Article
October 7, 2019
TCPA Compliance and Call Center Regulations
You know how important it is to comply with the TCPA as a business owner in order to protect your company. When implementing new technologies and procedures, it is crucial to follow federal laws. The Federal Communications Commission (FCC) website is a great resource for finding out more about TCPA. The first step for business… View Article
October 2, 2019
