October 3, 2019
Tag: Automatic dialing systems
October 8, 2019
Three Ways to Benefit From Automatic Call Distribution Systems
An automatic call distribution (ACD) system is an essential tool for contact centers. It can route calls to the most experienced agents or to less experienced ones based on their availability. It is especially helpful in remote call centers where agents are located in different time zones. Whether you have a small business or a… View Article
October 25, 2019
Types of Dialers For Call Centers
Power dialers and predictive dialers do different things, but both are effective for campaigns that require highly personalized conversations. Agents need plenty of time to prepare for each call and make notes, and they are unable to accurately estimate the time it will take to complete a call. But there are some benefits to using… View Article
October 14, 2019
VoIP Auto Dialer Software For Call Centers
There are a variety of features that make VoIP dialers a great choice for call centers. Whether you’re using a dialer for outbound or inbound calling, there are a few key things to consider before making the final purchase. The best dialers can run every process from the Cloud, giving you almost unlimited capabilities. You’ll… View Article
October 15, 2019
What Does TCPA Stand For?
The Telephone Consumer Protection Act of 1991 is a law to protect consumers from unfair practices of telephone service providers. This law was passed by the United States Congress in 1991 and signed into law by President Bush as Public Law 102-243. It amends the Communications Act of 1934 and is codified in 47 U.S.C…. View Article
October 30, 2019
What Is An Auto Dialer?
An automatic dialer is an electronic device or software that is set up to automatically call phone numbers. After the caller answers the phone, the auto-dialer plays a recorded message or connects the call to a live person. If you’re unfamiliar with this technology, here are a few things to know. Using an automatic dialer… View Article
October 9, 2019
What Is Phone Banking For Political Campaigns?
If you’ve decided to set up a phone bank to help a candidate, you have to decide whether you want to use volunteers or staffers. You can use phone banks as a follow-up to direct mail, a fundraising drive, or a GOTV operation. A phone bank is an excellent way to engage your community. But… View Article
October 18, 2019
What is Predictive Dialer in Call Center?
The use of a predictive dialer reduces the downtime of sales agents and improves ROI. It eliminates ringing and voicemails and distributes the workload equally among all agents. The system also integrates with CRM software, allowing agents to connect with a larger number of customers, thereby increasing the possibility of closing more sales. However, it… View Article
October 5, 2019
