Blog

October 9, 2021

Five Benefits of Computer Telephony Integration Software

The benefits of computer telephony integration software go beyond cost savings. It helps agents review previous customer interactions and offer specific solutions based upon these past interactions. Team leaders can also give feedback to agents. The most important thing is that computer telephony integration software reduces physical phone costs and maintenance costs. Computer-telephony integration also… View Article

October 8, 2021

How Call Centre Analytics Can Improve Customer Service

Call centre analytics can help your customer service reps customize their responses based upon cross-channel data sources. The most popular means of communication is usually the easiest. A comprehensive call center analytics program should contain cross-channel information. It also ensures that employees use the right equipment and software. Dashboards for analytics at the call centre… View Article

October 2, 2021

LiveVox CCaaS 2.0

10 percent of contact centers will select Contact Center as a service (CCaaS) in 2019. LiveVox provides CCaaS 2.0, which is a great CCaaS alternative. With CCaaS 2.0, LiveVox can give you all of the features and functions you require in a customer service solution. These include WFO, analytics AI, omnichannel, and. CCa There are… View Article

October 1, 2021

Benefits of Client Manager Software

When choosing client management software There are a number of aspects to consider. You should take into consideration the features and price of the software , as well as the integration options available. A well-designed software should permit internal collaboration by allowing team members to access information and share files in real time. Client management… View Article

September 20, 2021

Call Center Functionality and Features

Call centers are an essential component of running businesses however, how do you determine which features and functions are the best for your company? This article will cover topics such as Workforce management, Queuing and Routing, IVR, etc. We’ll also discuss some of the most popular call center platforms, and what features to look for… View Article

September 16, 2021

Call Center Stats You Should Know

You can track many different call center stats. Rate of abandonment, average queue time as well as query age and the average speed of answering are just a few of the popular metrics to monitor. The more you can learn about these measures, the better your business will become. Here are some examples to help… View Article

September 15, 2021

Call Routing Software Features to Improve Customer Service

Intelligent load balance and Skills-based routing are just some of the features that call-routing software can offer to increase efficiency in your call center. Learn more about these features and how to incorporate them into your company. To find out more about the software for call routing take a look at the links below. Contact… View Article

September 13, 2021

3 Ways to Improve Quality Calls

In addition to increasing your revenue, you also need to ensure that you have a good quality call for your customers. A recent survey found that 79% of consumers were not satisfied with the quality of their calls when speaking to companies. This can cause frustration and anger, which could have a negative effect on… View Article

September 11, 2021

Customer Service Stats – How Social Media Can Improve Your Customer Service

A recent study conducted by the University of Michigan found that Millennials care more about customer service than any other generation. It also found that millennials use social media platforms to reach businesses for customer service. This implies that time is crucial for customer service. It’s good to know that time and energy are two… View Article