December 12, 2021
Blog
December 10, 2021
Advantages and Disadvantages of Inbound Call Center Systems
A company might need an in-house team, but it can be expensive and time-consuming. It can also be a hindrance in its normal operations. Customers may prefer talking to someone if they have concerns or questions. A well-trained customer service executive can also improve the credibility of your customers. These professionals are familiar with your… View Article
December 10, 2021
4 Tips For Choosing Call Tracking Software
There are various kinds of call tracking software. Each software comes with different features like detailed attribution as well as integration with Google Analytics. No matter which software for tracking calls you use, most of these systems are simple to set-up and start tracking calls in minutes. There is no need to worry about complicated… View Article
December 10, 2021
Computer Telephony Integration Software
Computer telephony integration (CTI) systems automatize the operations of telephony. Call volumes that are high often result in the overworking of agents working in call centers. Outbound calling can also be made easier by CTI technology. Sales reps can connect to CTI systems via mobile apps or laptops. CTI system using the mobile app or… View Article
December 10, 2021
How to Evaluate Customer Service Software
There are a few things you need to think about when selecting a software for customer support. You should look for an application that is able to grow as your business expands. Support for email is sufficient at the moment but advanced analytics and call centers could be required as competition increases. Make sure you… View Article
December 1, 2021
4 Benefits of Workforce Management Software for Call Centers
Streamlining reporting and scheduling processes are two of the most popular advantages of workforce management software used in call centers. These systems also help increase the satisfaction of agents and help optimize schedules. The tools for scheduling in call centers can also be used to cross-train agents. Using workforce management software for call centers can… View Article
November 30, 2021
Four Factors to Consider When Choosing Contact Center Platforms
There are a myriad of options for contact center platforms, including cloud-based and on-premises. They offer a variety of options, like AI-powered solutions as well as Collaboration tools for teams. You should consider each of these aspects prior to deciding on one. Cloud-based contact center platforms is the latest solution to a problem that has… View Article
November 30, 2021
Computer Telephony Integration Software
Computer telephony software has many advantages. It can launch specific applications based on the data that your phone system provides. For instance, caller ID provides information to your agents when their phone rings or during a conversation. Meanwhile, called number identification displays campaign information in relation to the caller’s phone number. Computer telephony integration software… View Article
November 25, 2021
Why Your Business Needs IVR
IVR systems aren’t able to address all needs of customers. This is one of the main issues with IVR systems. While it’s not addressing all of the needs, many customers have complained that they cannot properly describe their issue. An IVR should allow customers to contact the company directly. These are some tips to help… View Article
November 24, 2021
