What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics   Every call center needs to measure its performance in order to improve.  That’s where

What are outbound sales? Why are they so important? How can you get better at it? These are very important questions and we have the answers.   First things first – What is an outbound call?   

What are autodialers? Why are they so important in any lead campaign? Let’s find out. Auto Dialer – Definition   An auto dialer is an electronic device or software (in most cases) that dials a list of

Contacting leads is something that you can’t waste a minute, let’s dive in right away. Exceptional research made by LeadResponseManagement.org a few years ago showed that the more you wait to contact a lead when you receive

I need more leads, we got to get new leads, we need better leads! Start a new lead generation campaign! Those are the magic words that you hear every single day when you’re working on a demanding

A good script is one of the most important factors to the success of your calling campaign. You could have the best call center reps, top voice talent in the industry, or the best offer your company

Lead Generation is a 3 headed beast and each part requires its own set of planning and testing to make the whole thing work. If you are a professional marketer, chances are you’ve spent some time, or