What Metrics Were You Evaluated Against While Working In A Call Center And How Did You Achieve Them? (FAQ)
Call Abandonment and Wait Time While working in a call center, you may have noticed metrics like average call abandonment rate or average time in queue. A high percentage of these can be an indication of agent
Save Your Customer’s Time Every year, Americans waste over 900 million hours on hold. In addition, the average person will spend 43 days on hold in their lifetime, which is about a month and a half. That’s
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