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Power words for call center phrases

The call center phrases should convey the right message. Carefully choose the words and tone, and then script them. Referring to the Golden Rule (Karma), or the Law of Nature will make a good impression on customers.

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Blog Use AI technology to turn web leads into live calls for your sales team.

What Are Call Center Metrics?

One of the most important call center metrics is average handle time. This refers to the time it takes for an agent to answer a customer’s call and then disconnect it. This metric can be difficult to

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