March 20, 2025
Blog
March 13, 2025
The Shift from IVR to AI Agents: Why Call Centers Are Making the Change
Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View Article
March 6, 2025
Debunking Myths About TCPA, 10DLC, and the Future of Outbound Calling: Why It’s Crucial for Your Business
With the new TCPA regulations set to take effect on at the beginning of this year, many businesses are feeling overwhelmed. Outbound calling and texting have always been key to connecting with customers, but there’s a lot of misinformation floating around about how the changes will affect these channels. Let’s debunk some of the most… View Article
February 27, 2025
AI-Powered Customer Service Revolution: Transforming Home Services
The home services industry is rapidly evolving, and so are customer service expectations. With an increasing demand for faster, more efficient service, AI is stepping in as the game-changer that can drive innovation and elevate customer experiences. According to Forrester, by 2028, 60% of B2B seller work will be executed through conversational AI technologies. This… View Article
February 20, 2025
AI-Powered Text Messaging: The Future of Business Communication
In today’s fast-moving digital world, AI-powered text messaging is quickly emerging as a game-changer for businesses looking to elevate customer interactions and streamline operations. It’s no longer just a buzzword—it’s an essential tool for growth, particularly as customer expectations continue to evolve. Research from leading analysts highlights the vast potential of this technology, which can… View Article
February 13, 2025
Revolutionizing Home Services: Integrating Pipes.ai for Seamless Customer Onboarding and Support
In the competitive and fast-paced home services industry, customer experience is paramount. However, managing high volumes of customer inquiries and service requests can overwhelm even the most well-staffed operations. This is where AI-powered solutions like Pipes.ai step in, offering businesses the tools to streamline operations and deliver an exceptional customer experience at scale. By 2025,… View Article
February 6, 2025
Revolutionizing Sales with AI: Insights from Gartner and the Future of Smarter Engagement
In the ever-evolving world of sales technology, artificial intelligence (AI) is proving to be a critical driver of transformation. Gartner’s latest research highlights AI’s profound impact on sales processes, setting the stage for solutions beyond automation to deliver more thoughtful, human-like engagement across the sales journey. The AI Advantage in Sales It’s no secret that… View Article
February 4, 2025
Caylent + Pipes – Pipes.ai Forges Improved Customer Experiences and Outcomes with AI on AWS
Read the Original Case Study published by Caylent. Pipes.ai, in partnership with Caylent, Pipes.ai has redefined customer engagement by introducing an advanced Voice AI solution powered by generative AI (GenAI). This breakthrough technology enhances customer experiences and delivers significant cost savings and operational efficiencies. By leveraging AWS services and state-of-the-art AI tools, Pipes.ai has positioned… View Article
January 6, 2025
What if my sales agents can’t keep up with AI?
Artificial intelligence is rapidly becoming a mainstay of the sales industry. But some teams find themselves struggling to keep up with the technologically advanced pace. While “too many sales” is a good problem to have, if you don’t plan for it, your team can fall behind quickly and lose customers to a backlog. Fear of… View Article
December 2, 2024
