Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping […]
With the new TCPA regulations set to take effect on at the beginning of this year, many businesses are feeling overwhelmed. Outbound calling and texting have always been key to connecting with customers, but there’s a lot of misinformation floating around about how the changes will affect these channels. Let’s debunk some of the most […]
The lead buyer industry is faced with an upcoming change: new FCC guidelines for one-to-one consent.
Before you panic about how to comply, make sure you understand the “ping, pick, post” concept thoroughly.
Between regulations, software integration, and incorporation of AI, implementing SMS marketing is complicated. Consider these three aspects of text-based sales.
Implementing SMS marketing requires adherence to many laws and regulations that limit the ways SMS marketing can be used.