Tag: outbound call center metrics

December 22, 2021

15 Key Outbound Call Center Metrics to Track in 2022

In the world of endless chatbots and emails, we might assume that modern businesses rarely make outbound calls to close deals. However, even in the digital era, the opposite remains true. 69% of consumers report that they will answer one or more sales calls, and 82% of buyers will schedule a meeting after a series… View Article