Tag: call center improvement

August 8, 2023

How to Update Outdated Lead Data

Companies that outdated lead data struggle to make pitches based on yesterday’s news. If this is your company’s predicament, you’re truly setting your sales team up to fail. Keep reading to learn about important tips for maintaining up-to-date leads.

January 28, 2022

Humach Call Center Services Pricing

Cost of outsourcing call centers depends on many factors such as the location and the pricing model. It is crucial to set clear goals for your business to determine the pricing model best suitable for your needs. Humach, an experienced and world-class partner, offers flexible cost structures to meet your requirements. For 24-hour/365-hour service, dedicated… View Article

July 5, 2023

Is Lead Validation Worth the Time?

Lead validation, or the process of evaluating leads for their potential to become paying customers, is a game-changer for SMBs. But there’s a common roadblock – limited resources. With constraints in both time and staff, the big question is: How can SMBs efficiently carry out lead validation despite these challenges?

November 20, 2021

IVR System for Call Centre Inbound – Agents, Training, and Retention

If you’re planning to run a successful call center Here are some suggestions to get you to the right place. This article will discuss agents and the IVR, Training, Retention, and more. Then, we’ll discuss how to build the infrastructure of your call centre. In the beginning, you have to consider the size of your… View Article

September 1, 2021

IVR Vs. ACD Solutions

It is important to evaluate the features of IVR and ACD solutions when you are looking at them. The costs of both systems should be compared well. We have provided details on both systems to help you choose which one is right for your company. Find out more about the benefits of each. Read on… View Article

July 28, 2021

Job Description For Appointment Setting in a Call Center

Call center work can be extremely enjoyable and rewarding! This career path is a good choice for anyone who enjoys sales and has a solid work ethics. There are plenty of opportunities to build your career if you choose the right company. The Appointment Setting Team works under the direction of the Call Center Supervisor…. View Article

February 4, 2022

Lead Generation Call Centers

There are many factors to take into consideration before making the final decision on whether to outsource or employ a lead generation center. These are things like outbound cold calling, Automated outreach, List KPIs and the cost-per-lead model. These are the most crucial aspects of any call center although they may appear obvious. This article… View Article

May 17, 2023

Lead Response Time Tips

Are you looking for ways to boost your sales game and convert more leads into customers? Then you know that time is of the essence when it comes to lead response time. Studies show that your chances of converting a lead into a customer decrease by up to 400% if you wait more than five… View Article

October 2, 2021

LiveVox CCaaS 2.0

10 percent of contact centers will select Contact Center as a service (CCaaS) in 2019. LiveVox provides CCaaS 2.0, which is a great CCaaS alternative. With CCaaS 2.0, LiveVox can give you all of the features and functions you require in a customer service solution. These include WFO, analytics AI, omnichannel, and. CCa There are… View Article