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Call Center Abandon Rate: What It Is and Why It Matters More in 2022 Use AI technology to turn web leads into live calls for your sales team.

Call Center Abandon Rate: What It Is and Why It Matters More in 2022

Call abandonment negatively affects customer satisfaction because a customer did not receive the support or information they needed during the time they were able to commit to the interaction. Customers today expect a higher standard in service than before, and businesses are not living up to that standard. According to a recent report, half of […]