Tag: angry call center customer

January 19, 2020

How to Change the Dialogue with an Angrily Customer via Email

A customer service agent who is successful understands the importance empathy. It is important that you use a calm, sympathetic tone when dealing with customers who are upset. You should also avoid using heavy language. You can help diffuse the situation if you ask the customer if they are confident with their statements. You can… View Article

January 16, 2020

Three Ways To Use Retention Calls To Improve Customer Service

Many businesses are trying to streamline their processes by removing the handle time from retention-routed phone calls. While this is undoubtedly a good idea, it may not be the best strategy for all companies. The benefits of saving money on an account far outweigh the time it takes to have a conversation. For example, some… View Article