February 6, 2025
Tag: ai
April 3, 2025
The Hidden Costs of Headcount: Why AI Agents Provide Better ROI for Call Centers
Call centers face significant expenses when hiring and maintaining human agents. For a 100-agent call center with 30% attrition, replacing 30 agents annually at $5,000 per hire can cost $150,000, excluding productivity losses 1. This high turnover rate impacts the bottom line and disrupts operations and customer satisfaction. Hidden Expenses Beyond Salaries AI Agents: A… View ArticleMarch 13, 2025
The Shift from IVR to AI Agents: Why Call Centers Are Making the Change
Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View ArticleJanuary 6, 2025