Tag: ai

February 6, 2025

Revolutionizing Sales with AI: Insights from Gartner and the Future of Smarter Engagement

In the ever-evolving world of sales technology, artificial intelligence (AI) is proving to be a critical driver of transformation. Gartner’s latest research highlights AI’s profound impact on sales processes, setting the stage for solutions beyond automation to deliver more thoughtful, human-like engagement across the sales journey. The AI Advantage in Sales It’s no secret that… View Article

April 3, 2025

The Hidden Costs of Headcount: Why AI Agents Provide Better ROI for Call Centers

Call centers face significant expenses when hiring and maintaining human agents. For a 100-agent call center with 30% attrition, replacing 30 agents annually at $5,000 per hire can cost $150,000, excluding productivity losses 1. This high turnover rate impacts the bottom line and disrupts operations and customer satisfaction. Hidden Expenses Beyond Salaries AI Agents: A… View Article

March 13, 2025

The Shift from IVR to AI Agents: Why Call Centers Are Making the Change

Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View Article

January 6, 2025

What if my sales agents can’t keep up with AI?

Artificial intelligence is rapidly becoming a mainstay of the sales industry. But some teams find themselves struggling to keep up with the technologically advanced pace. While “too many sales” is a good problem to have, if you don’t plan for it, your team can fall behind quickly and lose customers to a backlog. Fear of… View Article