Category: Outbound Dialing

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15 Key Outbound Call Center Metrics to Track in 2022 Use AI technology to turn web leads into live calls for your sales team.

December 22, 2021

15 Key Outbound Call Center Metrics to Track in 2022

In the world of endless chatbots and emails, we might assume that modern businesses rarely make outbound calls to close deals. However, even in the digital era, the opposite remains true. 69% of consumers report that they will answer one or more sales calls, and 82% of buyers will schedule a meeting after a series… View Article
Caylent + Pipes - Pipes.ai Forges Improved Customer Experiences and Outcomes with AI on AWS Use AI technology to turn web leads into live calls for your sales team.

February 4, 2025

Caylent + Pipes – Pipes.ai Forges Improved Customer Experiences and Outcomes with AI on AWS

Read the Original Case Study published by Caylent. Pipes.ai, in partnership with Caylent, Pipes.ai has redefined customer engagement by introducing an advanced Voice AI solution powered by generative AI (GenAI). This breakthrough technology enhances customer experiences and delivers significant cost savings and operational efficiencies. By leveraging AWS services and state-of-the-art AI tools, Pipes.ai has positioned… View Article
Outbound Dialing: Definition, Types, & Tips to Improve Your Strategy Use AI technology to turn web leads into live calls for your sales team.

January 4, 2022

Outbound Dialing: Definition, Types, & Tips to Improve Your Strategy

Time is money. In today’s highly competitive market, sales teams can’t afford to waste their precious time dialing numbers and waiting on unanswered calls, hang-ups, and invalid numbers. Outbound dialing bypasses wasted hold time, freeing agents to connect with real leads. But what exactly is an outbound dialer, and how does it work? This guide… View Article
The Shift from IVR to AI Agents: Why Call Centers Are Making the Change Use AI technology to turn web leads into live calls for your sales team.

March 13, 2025

The Shift from IVR to AI Agents: Why Call Centers Are Making the Change

Traditional IVR systems have frustrated customers with rigid menu trees and impersonal interactions for decades. These systems often lead to: These limitations can directly impact customer satisfaction and brand loyalty. Research suggests frustrating automated experiences create negative brand associations, decreasing trust and potential revenue loss. The Rise of AI Agents AI-powered conversational agents are reshaping… View Article