Inside sales outsourcing is a great way to manage your inside sales team. Outsourcing your inside team of sales professionals can reduce training and hiring costs, and allow you to focus on your core business. An outside provider already has a sales team, which is much better than hiring full-time employees. This service will save […]
The first step to set up a virtual contact center is choosing the software. Choose a platform that allows agents to use their preferred device, such as a laptop or smartphone. This eliminates the “device barrier” which can frustrate customers. It’s also great for small businesses who might not have the funds to invest in […]
Inside sales outsourcing is a great option if you’re looking for a way to effectively manage your internal sales team. Outsourcing your inside sales team will allow you to reduce training and hiring costs and allow you to concentrate on your core business. A service provider outside of your company already has a team full […]
A script should be followed by a high-conversion phone center. The script should be used to guide agents and lead them to successful conversions. The script gives agents tools and resources to help them reach their goal. Your agents will be able track their progress as well as evaluate the quality and effectiveness of their […]