July 5, 2023
Category: call center metrics
November 20, 2021
IVR System for Call Centre Inbound – Agents, Training, and Retention
If you’re planning to run a successful call center Here are some suggestions to get you to the right place. This article will discuss agents and the IVR, Training, Retention, and more. Then, we’ll discuss how to build the infrastructure of your call centre. In the beginning, you have to consider the size of your… View Article
September 1, 2021
IVR Vs. ACD Solutions
It is important to evaluate the features of IVR and ACD solutions when you are looking at them. The costs of both systems should be compared well. We have provided details on both systems to help you choose which one is right for your company. Find out more about the benefits of each. Read on… View Article
July 28, 2021
Job Description For Appointment Setting in a Call Center
Call center work can be extremely enjoyable and rewarding! This career path is a good choice for anyone who enjoys sales and has a solid work ethics. There are plenty of opportunities to build your career if you choose the right company. The Appointment Setting Team works under the direction of the Call Center Supervisor…. View Article
February 4, 2022
Lead Generation Call Centers
There are many factors to take into consideration before making the final decision on whether to outsource or employ a lead generation center. These are things like outbound cold calling, Automated outreach, List KPIs and the cost-per-lead model. These are the most crucial aspects of any call center although they may appear obvious. This article… View Article
October 2, 2021
LiveVox CCaaS 2.0
10 percent of contact centers will select Contact Center as a service (CCaaS) in 2019. LiveVox provides CCaaS 2.0, which is a great CCaaS alternative. With CCaaS 2.0, LiveVox can give you all of the features and functions you require in a customer service solution. These include WFO, analytics AI, omnichannel, and. CCa There are… View Article
January 21, 2022
Outbound Call Challenges and How to Overcome Them
An outbound call helps you gain knowledge about your customers and their needs. The numbers you dial belong to real people who have real requirements. Outbound calls are beneficial because they assist you in identifying customer needs and pain points. In turn, this can help you improve your customer service. But, outbound calls aren’t the… View Article
December 14, 2021
Pros and Cons of Predictive Dialers for Call Centers
Several benefits of predictive dialers can increase the volume of calls you receive and decrease idle time and increase efficiency of your agent. These features can also reduce the chance of you being in the midst of anti-spam laws. There are some things to keep in mind when you upgrade your call center dialing system…. View Article
March 1, 2022
Reverse Mortgage Call Centers
Call centers that offer reverse mortgages are growing. Let’s take a look at the technologies, hiring practices, and the business structure of these new companies. This will help you determine whether this type of lending is the right choice for you. Here are a few of the most promising companies to keep an eye on…. View Article
February 11, 2022
