Blog

October 11, 2021

How Client Manager Software Can Benefit Your Business

If you manage your own business, keeping track of information about customers is an absolute requirement. Because you are running a business because of them. Therefore, meeting their needs is the most important thing to do. There are a variety of client manager software options that can assist you in this process. We will present… View Article

October 10, 2021

Which Contact Center Platforms Are Right For Your Business?

You should carefully review each option and evaluate their advantages and disadvantages before you choose a contact centre platform. Here are some of the top contact center platforms: Twilio Flex, Genesys and NICE. Each of these systems has its own strengths as well as weaknesses. Here, we’ll discuss the advantages and disadvantages of each platform… View Article

October 10, 2021

How to Make the Most of Outbound Call Services

Using outbound call services to assist your business is among the most effective ways to build a good image and improve customer satisfaction. Whether you’re a small business or a large company, there are many advantages to outsourcing this type of call center work. Outbound call center services are professionally trained to address questions from… View Article

October 9, 2021

Five Benefits of Computer Telephony Integration Software

The benefits of computer telephony integration software go beyond cost savings. It helps agents review previous customer interactions and offer specific solutions based upon these past interactions. Team leaders can also give feedback to agents. The most important thing is that computer telephony integration software reduces physical phone costs and maintenance costs. Computer-telephony integration also… View Article

October 8, 2021

How Call Centre Analytics Can Improve Customer Service

Call centre analytics can help your customer service reps customize their responses based upon cross-channel data sources. The most popular means of communication is usually the easiest. A comprehensive call center analytics program should contain cross-channel information. It also ensures that employees use the right equipment and software. Dashboards for analytics at the call centre… View Article

October 2, 2021

LiveVox CCaaS 2.0

10 percent of contact centers will select Contact Center as a service (CCaaS) in 2019. LiveVox provides CCaaS 2.0, which is a great CCaaS alternative. With CCaaS 2.0, LiveVox can give you all of the features and functions you require in a customer service solution. These include WFO, analytics AI, omnichannel, and. CCa There are… View Article

October 1, 2021

Benefits of Client Manager Software

When choosing client management software There are a number of aspects to consider. You should take into consideration the features and price of the software , as well as the integration options available. A well-designed software should permit internal collaboration by allowing team members to access information and share files in real time. Client management… View Article

September 20, 2021

Call Center Functionality and Features

Call centers are an essential component of running businesses however, how do you determine which features and functions are the best for your company? This article will cover topics such as Workforce management, Queuing and Routing, IVR, etc. We’ll also discuss some of the most popular call center platforms, and what features to look for… View Article

September 16, 2021

Call Center Stats You Should Know

You can track many different call center stats. Rate of abandonment, average queue time as well as query age and the average speed of answering are just a few of the popular metrics to monitor. The more you can learn about these measures, the better your business will become. Here are some examples to help… View Article