Blog

September 1, 2021

IVR Vs. ACD Solutions

It is important to evaluate the features of IVR and ACD solutions when you are looking at them. The costs of both systems should be compared well. We have provided details on both systems to help you choose which one is right for your company. Find out more about the benefits of each. Read on… View Article

September 1, 2021

The Best Software For Call Centers

Nextiva offers business phone services and integration with digital channels. There are two plans to choose from: Core and Premium. These plans can be tailored to your needs. You can also connect your business phone system with popular solutions such as Salesforce, HubSpot, and Zendesk. Lastly, Nextiva offers built-in CRM and lets administrators look into… View Article

August 24, 2021

Pipes.ai Co-Founder Drew Thorne-Thomsen to Speak at Contact.io

Pipes.ai’s co-founder and industry veteran Drew Thorne-Thomsen will be speaking at the upcoming Contact.io conference.

July 28, 2021

Job Description For Appointment Setting in a Call Center

Call center work can be extremely enjoyable and rewarding! This career path is a good choice for anyone who enjoys sales and has a solid work ethics. There are plenty of opportunities to build your career if you choose the right company. The Appointment Setting Team works under the direction of the Call Center Supervisor…. View Article

regulatory compliance concept on the gearwheels

June 28, 2021

Autodialer for TCPA Compliance

Automate your calls while staying compliant with TCPA regulations. Pipes meets all standards of TCPA compliance, and offers a wealth of industry-leading features and integrations.

April 5, 2021

Pipes Scheduler: Turn Outbound Dials into Inbound Connected Calls

The Pipes Scheduler feature allows leads to schedule a callback at a time that suits them. Turn outbound dials into inbound connected calls!

March 4, 2021

Introduction to Lead Generation

Leads are the starting point of every sales process in all businesses. Learn the basic steps to kickstart your lead generation campaign.

February 19, 2021

The Benefits of Call Center Service Providers

A reputable call center service provider will take time to meet with you and your business so they can become an extension of your team. Outsourcing your call center comes with many advantages, including speedy pickup times, the latest technology and 24/7 reporting. Signius lets customers evaluate the effectiveness of their call center through the… View Article