December 25, 2021
Blog
December 22, 2021
15 Key Outbound Call Center Metrics to Track in 2022
In the world of endless chatbots and emails, we might assume that modern businesses rarely make outbound calls to close deals. However, even in the digital era, the opposite remains true. 69% of consumers report that they will answer one or more sales calls, and 82% of buyers will schedule a meeting after a series… View Article
December 20, 2021
Benefits of Contact Center Platforms
A contact center platform that is well-designed and able to handle your needs for a call center can be a fantastic solution. It has advanced ACD and IVR capabilities as in addition to flexible reports and support for omnichannel call centers. RingCentral Contact Center has over 40 functions, including intelligent routing and voicemail routing, outbound… View Article
December 19, 2021
Which VoIP Software is Right For Your Business?
VoIP software is becoming more popular and not just due to its cost. All sizes of businesses have benefited from this recent trend. This allows business owners to boost productivity and lower their phone bill. VoIP solutions also simplify the customer experience which allows them to focus on their core business instead of managing multiple… View Article
December 19, 2021
Advantages of Client Manager Software
Client manager software can be an advantage, whether you’re just starting your business or a professional with experience looking to gain more control over your clients. Automated workflows help you to meet the needs of your clients, while activity tracking allows you to share progress updates. A dashboard displays all your projects at once. An… View Article
December 18, 2021
Best Call Center Software
If you are looking for a cloud-based solution for your call center, there are many different choices available. You can pick from a myriad of features and cost structures, but it is important to think about the cost and integration options before making a choice. Here are a few alternatives. Find out more about the… View Article
December 15, 2021
Auto Dialer Software – The Pros and Cons of Mojo, Mojo, and VanillaSoft
It isn’t always easy to find the right auto dialler software that is ideal for your business. There are many choices available. They include RingCentral, Mojo, and VanillaSoft. Read on to discover the pros and cons of each. If you’re not certain how auto dialers function, try these tips to make the best decision. You… View Article
December 15, 2021
3 Ways AI Can Improve IVR Systems
IVR systems help companies manage and improve customer service calls. These systems are available in a variety types. From simple voice-activated solutions to advanced cloud-based solutions. A fully integrated ACD and a streamlined IVR routing are among the many advantages of an IVR system. A company can save money and improve routing and better serve… View Article
December 15, 2021
Track These 20 Call Center Metrics to Measure Performance
To ensure your call center’s productivity and efficiency, you must measure your operations. Track these 20 call center metrics to measure performance.
December 14, 2021
