Tag: average hold time

October 29, 2019

What Is The Average Hold Time In A Call Center? (FAQ)

Save Your Customer’s Time Every year, Americans waste over 900 million hours on hold. In addition, the average person will spend 43 days on hold in their lifetime, which is about a month and a half. That’s almost the equivalent of two trips to the Tour de France. Even though the average person doesn’t spend… View Article