October 1, 2019
Category: call center
October 21, 2019
Different Types Of Call Center Services
There are several types of call-centers. Some call centers are focused on customer service, others on research or sales. Inbound centers are call centers that offer inbound calls. Inbound call centers provide toll-free numbers to their customers and make sure they connect to the right agent. Other inbound phone centers offer IVR self-service to assist… View Article
March 19, 2020
Everything you need to learn about Call Center Metrics – Complete Guide
What are call center metrics? Which are they? Why are they so important? Let’s answer all these important questions. Call Center Metrics Every call center needs to measure its performance in order to improve. That’s where the metrics come into place. Call center metrics are numerical values that evaluate the performance of a campaign… View Article
October 1, 2019
Features and Importance of Telemarketing in Business Industries
Telemarketing is one of the most effective marketing strategies for increasing sales. Telemarketing allows companies to reach potential clients at their own pace, without the need to travel and incur advertising expenses. It allows companies to gain a better understanding of their target audience, which makes it a more personal sales service. A lot of… View Article
January 18, 2020
How Does Outbound Call Enter Work?
To know how an outbound call center works, you need to know the basics. These operations are usually performed by a third party. These services use agents to make customer outbound calls. Inbound calls are made by the customer, not by the call center agents. These outbound calls are more productive because they give customers… View Article
January 17, 2020
How To Analyze QA Metrics For Call Center?
The most important question in any call center is how to analyze QA metrics. Many companies track KPIs on a daily, weekly, or yearly basis, but it is not always easy to interpret these numbers. For example, one KPI is the average time it takes for a customer to reach an agent. For most businesses,… View Article
October 11, 2019
How to Avoid Telemarketing B2B Outbound Telemarketing Services
Telemarketing companies can deceive people all over North America. There are many of them. These scams include loan schemes, charity programs, and credit card fraud. These companies are difficult to spot. These companies are not easy to spot. However, you can avoid falling prey to them by following these tips. Here are some tips on… View Article
October 22, 2019
How To Calculate Call Center Metrics?
Measure Productivity with Call Center Metrics The first question to ask yourself is how to calculate call center metrics. This can help you measure the productivity of your team. A busy signal is the number of calls that are on hold for an extended period. You can use an IVR or auto-transfer to reduce this,… View Article
January 19, 2020
How to Change the Dialogue with an Angrily Customer via Email
A customer service agent who is successful understands the importance empathy. It is important that you use a calm, sympathetic tone when dealing with customers who are upset. You should also avoid using heavy language. You can help diffuse the situation if you ask the customer if they are confident with their statements. You can… View Article
October 15, 2019
