If you’ve been thinking about switching to a cloud autodialer, you’re in for a treat. Cloud-based dialers are hosted on highly reliable servers and don’t require a large investment or IT team. Furthermore, a cloud-based dialer can
An automatic call distribution (ACD) system is an essential tool for contact centers. It can route calls to the most experienced agents or to less experienced ones based on their availability. It is especially helpful in remote
The financial services industry has never had a greater need for personalized customer service. E-Consultancy’s study of digital trends in the financial sector concluded that personalizing the customer experience was the key to 2018. Financial services companies
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