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What Is A Call Center Customer Effort Score?

Customer Effort Score (CES), is a measure of the call center’s ability to handle customer queries. The CES score is calculated by dividing how easy customers find the process from how difficult they find it. This metric

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Blog Use AI technology to turn web leads into live calls for your sales team.

How To Measure Call Center Customer Satisfaction

It is important for call center customers to be satisfied. This metric is also known as the customer satisfaction indicator’ and is the most important measure for call center performance. It measures the satisfaction of customers with

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Blog Use AI technology to turn web leads into live calls for your sales team.

Call Centers for Automotive

Car call centers can be a great way of saving time and money. Outsourced call centers are usually staffed with experienced operators who are trained to identify customer concerns. These professionals are more likely to provide accurate

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Blog Use AI technology to turn web leads into live calls for your sales team.

What Does TCPA Stand For?

The Telephone Consumer Protection Act of 1991 is a law to protect consumers from unfair practices of telephone service providers. This law was passed by the United States Congress in 1991 and signed into law by President

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